Blindster.com Reviews | Read Customer Reviews of blindster.com

Blindster.com Reviews | Read Customer Reviews of blindster.com

Blindster.com reviews

Showing 14 reviews with 3 stars · Clear filters

David M.
Oct 2, 2026
the customer service could have been…
the customer service could have been better. had issue processing the order would not go through until I added the $48 warranty which I did not want. So felt like I forced to pay for something I did not want.
Response from Blindster.comOct 6, 2026
Hi David, we’re sorry to hear you had trouble completing your order online and understand your frustration with feeling like the Accident Protection Plan was required. The Accident Protection Plan has always been optional and is not required to place an order. A member of our customer service team will be reaching out to you directly to provide further assistance and help address your concerns.
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Pastry Q.
Aug 28, 2026
The blinds were fine
The blinds were fine, the cap that slides on doesn’t work because the plastic attachments don’t fit. I paid three times the money for that one blind than I did all of my other blinds in my house. It’s a good thing we had installed all the other blinds in my house because this product came without instructions.
Response from Blindster.comAug 31, 2026
Thank you for sharing your feedback. We’re sorry to hear you had trouble with the included parts and that your order arrived without instructions. We understand how frustrating that can be. We also offer a 30-day Price Match Guarantee if you ever find a lower price on the same product. A member of our customer service team will be reaching out to you to assist you further with installation.
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Tery
Jul 20, 2026
So far so good
So far so good. There’s been a delay. I’ll let you know once they arrive
Response from Blindster.comJul 30, 2026
Hi Tery, thank you for your order and for your patience. We're sorry to hear about the delay with your order. We see your order will ship soon, and we look forward to hearing what you think once you've had a chance to receive and install your new window treatments.
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Mary B.
Jul 13, 2026
Not what I expected
Easy to order, but delivery took far longer than I expected. However, be aware that the light filtering fabric in BLACK, is absolute blackout. Glad I ordered just a small one for the toilet window and not the whole set I had planned on. Blindster offered to remake in a different color, as per their satisfaction policy, but want a $20 shipping fee. I have found a local company who can make what I am looking for for
Response from Blindster.comJul 16, 2026
Hi Mary, thank you for sharing your feedback with us. We’re sorry to hear that the shade did not meet your expectations and that the fabric was not what you were anticipating. We appreciate you giving us the opportunity to make this right through our Satisfaction Guarantee. A member of our customer service team will be reaching out to you shortly to discuss your concerns and see how we can better assist you.
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Fiona V.
Jun 15, 2026
Spent hours hanging the brackets and…
Spent hours hanging the brackets and everything and now it's impossible to roll up and down. One person has to manually roll it and the other person pull down. Because the strings don't work
Response from Blindster.comJun 18, 2026
Fiona, we’re sorry to hear your shade is not operating correctly after installation. That’s definitely not what we want you to experience. A member of our customer service team has already reached out to you and will work with you to get this resolved as quickly as possible.
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hugh M.
Mar 30, 2026
Shades are OK….Ordered 4 shades at once and I was…
Ordered 4 shades at once and I was spoiled by first set being delivered so quickly. There was great communication about delivery but never told it was half the order. Then info sent on order complete and how do u like it. Took to much time to reach a human and several long hold times to be told a different vendor was supplying the other shades and there was a long lead time. They arrived later than I was told. They are not as nice as the cheaper shades. I find them to be a little unaligned on the left and right sides and don’t hang that flat or straight. Mind u I skipped the sample test- my error They will be fine!
Response from Blindster.comApr 1, 2026
Thank you for your honest and detailed feedback, Hugh. We’re glad part of your order arrived quickly, but we apologize for the confusion around the split shipment and the longer-than-expected lead time for the remaining shades. If they are still not hanging straight or if you’d like help improving their appearance, please contact us anytime—we’re here to help make things right and ensure you’re satisfied with your purchase.
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JB T.
Mar 29, 2026
Good solid shade for a purpose
Simple roller shade for workshop is fine. Delivery took longer than expected, but weather may have been the problem. Inside fit, measured exactly as required, was extremely tight (to the limit of compression of the spring mounting end), but appears to operate as it should. The shade is nice enough to warrant a header (and a pull) for it. I'll have to look into that.
Response from Blindster.comApr 1, 2026
Thank you for your detailed feedback, JB! We’re glad to hear the shade is working well for your workshop and that the fit, while snug, is operating as expected. We appreciate your patience with the delivery time and your helpful notes—they’re very valuable. If you need any assistance or have questions, feel free to contact us anytime—our team is here for you!
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David S.
Mar 18, 2026
Poor shipping service
I was pleased with the blinds but shipping service with FedEx was not good. They left the blinds at the wrong address, luckily for me I recognized the house and I was able to get them myself. Problem number two one box was torn open and the mounting hardware was outside the box but taped well enough that nothing was lost.
Response from Blindster.comMar 31, 2026
David, thank you for taking the time to share your experience. We’re happy to know you’re satisfied with the shades themselves, but we sincerely apologize for the shipping issues you encountered. Having a package delivered to the wrong address and arrive damaged is definitely frustrating. We’re glad everything was ultimately accounted for. If you need anything at all moving forward, our team is always here to help!
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