Susan W.
Be aware of return policy
Pretty standard quality and horrible customer service which is normal for this type of company. Clothes are okay - they call them "elevated basics" and you might call them "sweatpants." But, whatever. I just want to make sure people are aware that you cannot return anything that has been discounted. Nothing. Their measurements are off by anywhere from 1-2" so be aware that even if you buy the correct size and the clothes don't fit, you cannot return or exchange. The receipt and summary page before checkout do not say this. UPDATE: I was sent a link and was able to return my item. Due to the sizing and return issues, I decided not to exchange the item. The issue isn't with the policy, it is the lack of transparency. Just put Final Sale on the checkout page. Or returns subject to approval.
Response from BLEUSALTDec 12, 2024
Our policies are clearly stated? Again we are so open to exceptions but if we allowed all to return on a sale which really no-one does we would be out of business x Also our customer service honestly tries their very best each and everyday with each customer so saying we have horrible customer service just breaks our hearts- so sorry you feel the way you do. We gave it our best shot. Happy Holidays XO TEAM BLEUSALT PS: Our quality is not standard by a long shot we are one of the 2% made in the USA and make far less money than we would manufacturing oversees in order to ensure the best possible quality. Our measurements and fit are also always stated on the site for accurate sizing.



