BLEUSALTReviews of bleusalt.com

This company stole $600 from me. I returned some of my purchases, because they sent them in the wrong size, and then refused to send them in the correct size. I would not recommend doing business with them!

Return policy on sale items is not mentioned until you try to return something.

The culottes were soft and comfortable to wear but it started to snag and falls apart after one wash. Very disappointing quality, not worth the price.

I placed a very large order because I was not sure about there sizing or the colors but only a few hours later after reading negative reviews about their return policy I called to cancel the order. No answer, so I wrote to their customer service to cancel… no response. I continued doing both for days and never got a response. The order was sent to me and now I don’t know what to do. I guess I will go to my bank and figure out what the best strategy is. This company has no customer service absolutely zero customer service. I will follow up this review as my ordeal with this company proceeds. I hope it will be a somewhat satisfying and successful experience eventually as I don’t want to need to fully review a company incorrectly and interfere with their success, I shopped at blue salt because I thought they might be in very good company and that they cared about the environment so we will see how it all ends up

Bought the 2 yard wrap, the Cindy top and Cindy pants. Love the fabric and the quality of the items. I ordered the pants in a size 4 and they are way to big. Imagine my surprise when the website says my item is not eligible for return. I paid $144 for something I can't wear. I have read other reviews similar to my situation, my item was in sale, something I wasn't aware of when I purchased. I really would just like a smaller size. Wanted to love this brand but this return policy is ridiculous at this price point. I will not be purchasing again.

I purchased almost $400 worth of clothing as a first time customer in late August . I reached out to customer service by phone twice on September 10th and as prompted, left messages; as of today, the 16th, I have not received a phone call back. This is following multiple attempts online to initiate an exchange for size issues, as well as use their live chat services, all to end in the same automated response of “items not eligible for return or exchange.” I would like to exchange them, but because I used a 10% promo that THEY sent me, they classify these items as on sale and not eligible for return or exchange.I really wanted to love this company but unfortunately the return and exchange policy is unfair and misleading. Therefore, all of the good word of mouth that I’ve been spreading in hopes that this product is everything as it promised, just did a 180. You cannot provide a fairly expensive product and then provide a really really bad customer service experience.

The no exchange policy is certainly not customer sensitive. Sizing in lounge wear can be tricky. Given the price point of the items, one would not expect this policy. And if this is the policy, it should be listed quite boldly when ordering. I am quite disappointed given I found the fabric wonderful. I now have a large order of clothing that I cannot wear. An update: Bleusalt customer service responded in less than an hour to my email to them and to the earlier review here. They were anxious to adjust their policy to enhance the customer experience. Based on many other customer reviews I read, it appears the company is now hearing how disappointed customers are with their experience despite loving the fabric and quality of the product. Kudos to them for their flexibility.

No return on sale items even if unworn. Horrible policy that isn’t clearly stated anywhere except in fine print when you go to start a return. For people who live on the other side of the country and aren’t sure of their size this doesn’t create repeat business. Update: nice to see the reply comes months later and too late to do anything further. Had tried to reach out and couldn’t get anywhere when this originally occurred