BLEUSALTReviews of bleusalt.com

This unremarkable 3-star review is mostly based on Bleusalt’s return policy and value, rather than the quality of their products. As a senior living on a fixed income, I’m unlikely to ever pay full price for a $190 top, so I recently placed my first order during a sale. Being unfamiliar with Bleusalt’s unique sizes, I used their calculator rather than ordering my usual size based on a chart, and since the calculator recommended a larger size than was shown on the chart, I even subtracted the ten pounds I’m planning to lose. Nonetheless, I was swimming in the tops when I received them today. I’m 5’9” tall and they still remind me of an oversized Comfy. While I knew I wouldn’t be able to get a refund since they were on sale, I immediately thought I would exchange them or reorder a smaller size. But nope. There are no exchanges and the sale has now ended, so I would have to pay another $100 to reorder the same tops. I know others might decide to just keep the tops, since they are soft, comfortable, and appear to be good quality. However, I’m old enough to know I’d never wear them, especially if I needed to leave the house. So, back they go and I’ll sit on my $300 store credit until there’s another sale. It’s a shame a store with such a high price point has such a stingy return policy.

Update -I am updating my review since the company has subsequently reached out and offered me a store credit on the lost return, which is a happy medium. Thank you for listening, Bleusalt. Original post: I received $475 of clothing on Jan 7, submitted a return that same day for 2 of the 3 pants (over $325 value) and dropped the package at USPS. Apparently the package was lost in transit (not uncommon with the USPS) and Bleusalt will not refund me the money I am owed. The pants I kept were great, but by ignoring the basic tenets of customer service and giving the customer benefit of the doubt, they have lost one for good (and I would have been a repeat one, for sure), eroding trust in the business. Not cool.

Pretty standard quality and horrible customer service which is normal for this type of company. Clothes are okay - they call them "elevated basics" and you might call them "sweatpants." But, whatever. I just want to make sure people are aware that you cannot return anything that has been discounted. Nothing. Their measurements are off by anywhere from 1-2" so be aware that even if you buy the correct size and the clothes don't fit, you cannot return or exchange. The receipt and summary page before checkout do not say this. UPDATE: I was sent a link and was able to return my item. Due to the sizing and return issues, I decided not to exchange the item. The issue isn't with the policy, it is the lack of transparency. Just put Final Sale on the checkout page. Or returns subject to approval.

The Cindy Pant bows at the knees after wearing them for less than an hour. I am happy to send a photo. I washed the pants in the bowing went away. But my biggest complaint is that the size chart said that a size 3 had a 33 inch inseam, and when the pants arrived, the inseam was only 31 inches. I emailed Bleusalt and told them this. I had already worn the pants, therefore, I did not feel right about returning them. But I asked if they could check stock to see if all the pants had 31 inch inseams or just mine. If the Cindy pant does not have a 33 inch inseam, it should not say so on the size chart.

I absolutely love the pieces I have from BLEUSALT upon arrival and after first few times of wearing. However, I’m disappointed with the pilling that starts to occur over time. Pieces I’ve had for 2 years and have worn repeatedly (~20 times) just don’t hold up or get better with age. Fine to wear around the house, but I wouldn’t dress them up to go out like I do w/ newer pieces. I guess I should expect some wear, but for the price I expect better.

I purchased 6 items to take on an overseas trip. The purchase was made due to reviews and the company statements regarding softness,easy wear and washable. I washed my items per instructions and they were extremely wrinkled. I typically hang dry but knew the garments would need steamed before wearing. This was disappointing as I do not want to carry a travel steamer, so I put the garments in the dryer on an ultra low setting which made the situation worse. I contacted Bleu Salt to see if this was normal and was repeatedly told I should hang dry and they won’t wrinkle. I re-washed and hung dry…and very wrinkled. The customer service rep said she would pass my concerns on and I would receive a call but that never happened. So, if you are looking for comfortable, easy to pack, no iron items this is not the clothing for you. If you are using the items for non travel purposes then know you’ll need to steam. Unfortunately I will not be traveling with my new purchases.

No complaints about the products. Started with the fabulous wraps but recently decided to try the clothes. My issue is with the refund policy. You do not refund items bought on sale and that is your right. I do wish that info was more prominently displayed in the app. It is clearly noted under the price that some sale items are final sale but actually all sales items are final sale. You have to read the refund policy to discover that tidbit. I typically do look that up when I buy online especially when I'm not sure of my size. I admit that I did not do that in this case. Shopping thru the app is so streamlined and easy, shame on me for not taking that extra step and assuming that because final sale was clearly noted on some sale items but not on others that I would be able to make a return if necessary. However, I do feel a little misled. I'm still a fan and have no issue with buying at full pop. But I do love a sale!

I love my scarf but I had issues with clothes I tried to get help but was not successful