Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Blazzing Fire (blazzingfire.com) has 782 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
blazzingfire.com
Website
blazzingfire.com
Category
Decoration & Interior
Location
Woodridge, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 45% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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very happy and satisfied with our purchase of the G46 burner and the charred red oak log set
Response from Blazzing FireJan 15, 2020
Dear James,
Thank you for choosing Blazzing Fire and for taking the time to let us know how we are doing. We are honored to have you as part of the Blazzing Fire family and trust that your new RealFyre G46 burner and Charred Red Oak log set will bring warmth and beauty to your home for years to come. We look forward to being of service in the future.
Best regards,
The Blazzing Fire Team
CU
customer
Review
The fire looks real and has a good amount of heat!
Response from Blazzing FireFeb 19, 2020
Dear Customer,
Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We trust that your new Dimplex RLG 20 log set and Ember Bed are working well for you and we look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
BM
Bridget M.
Horrible Customer Service!!
Horrible Customer Service!!! This company cancelled my order because they didn't have the product to fill my order. They screen calls, even if you have an email to contact a particular person should you have questions. When questioned about this practice, they see nothing wrong with it. Also, delivery service is terrible. They use a carrier that only offers the customer 3 dates. If you can't accommodate their schedule, they will send your item back or charge you storage fees. Buyer beware!
To answer the response... Firstly, I was not upgraded at the same cost and it was a web purchase, not a catalog purchase. I paid significantly more than the original item's purchase amount. Rather than the original item's cost, the amount I paid was a price match to a similar item on another company's website. Please get your facts straight before responding. I can post these details if you like. Secondly, I was first asked my name (which did not offend me),but then I was put on hold and the same representative came back on the line. She said she "forgot to ask why" I wanted to talk to the individual that emailed me and stated she was new. Listen to the recording again please. I wasn't offended at being asked my name. I just didn't want someone analyzing the importance of my issue after I had already received an email with the name of a person to contact. Lastly, I asked for the late time because I often times work 2 jobs and the three days that the delivery company offered (without charging me storage fees) fell into my late work days. They didn't offer a weekend day so the only times were during my working hours or after I finished work which would be late in the day. There are companies that deliver as late as 11 PM in my area and they deliver on the weekends. I work in retail and our current delivery service does both late times and weekend times. I am sure of those facts because of interactions with our customers. Your response is indicative of the service. Instead of giving an apology and stating that you'll try to do better, you are responding globally with false or incomplete statements in all areas. I'll say it again Horrible Service!!
Response from Blazzing FireJan 9, 2020
Dear Bridget,
It is regrettable that you have found your experience to have been less than stellar. As with any retail environment, there are times that an item will sell out prior to pulling it from a catalog offering. We attempted to make things right by upgrading you to a higher quality fireplace at the same cost which seemed to be agreeable to you but based on the review it appears that was not adequate.
Regarding the call screening, we do not screen calls. Based on the recordings of the conversations, it appears that you took offense to being asked who was calling. It is our practice to ask the callers name so that a call is not blind transferred to another agent. It tends to be a fairly wide-spread practice but if that offended you, we are sorry that it did.
In reference to the freight company, we do not have control over their standard practices. We do choose nationally recognized freight companies for all of our larger shipments. All of which have similar practices regarding appointments, storage and delivery times. In one of your conversations with the office, you had asked for delivery at 10:00 PM which we were unable to accommodate with any freight company.
Again, we are sorry that your experience was less than stellar. We hope that in the future, you may be able to find a company that can accommodate your unique needs.
Sincerely,
The Blazzing Fire Team
KS
ks
Great all around!
Great website, great price, quick ship, and awesome fireplace!
Response from Blazzing FireJan 6, 2020
Dear KS,
Thank you for choosing Blazzing Fire and for taking the time to let us know how we did. We are happy to hear that you are enjoying your new Dimplex Revillusion 20" Log Set. We look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
LC
Linda C.
Working w/Blazzing Fire has been AMAZING!!
Working w/Blazzing Fire has been wonderful!
Unfortunately i do not remember the name of the girl that i spoke w/when i called, but she really was the nicest most informative person!! I spoke to her i believe the Saturday before Christmas.
In addition to that I have had a few follow up calls which is another nice trait, no one does that anymore.
I will definitely recommend you to my friends and family!
I am looking forward to receiving our new burner!! Happy New Years, Linda
Response from Blazzing FireJan 6, 2020
Dear Linda,
Thank you for choosing Blazzing Fire and for the kind words. We are so glad we were able to be of service and your RealFyre G18 propane burner is on it's way. Your comments will be passed along to Melanie (our CSR that assisted you) and we look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
SA
Sara
Item arrived as promised
Item arrived as promised. Exactly as described.
Response from Blazzing FireJan 6, 2020
Dear Sara,
Thank you for choosing Blazzing Fire and for taking the time to let us know how we did. We were happy to be able to get you the Dimplex part needed and look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
DM
Daniel M.
Efficient
Efficient. Exactly what we wanted. Outstanding product.
Response from Blazzing FireJan 6, 2020
Dear Daniel,
Thank you for your order and for taking the time to let us know how we are doing. We trust that your new Dimplex XLF50 electric fireplace will be providing warmth and beauty to your home for years to come. We are honored to have you as part of the Blazzing Family and look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
LR
Leslie R.
Fast Delivery!
Fast, perfect shipment; best price!
Response from Blazzing FireFeb 19, 2020
Dear Leslie,
Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We look forward to being of service in the future.
Best Regards,
The Blazzing Fire Team
