Shannon
Still have not received item or a…
Still have not received item or a status update for item ETA. Item ordered two weeks ago. This is an extensive amount of time to not receive and order update. I have however been charged for the product and have received countless emails to review the service that has not yet been fulfilled.
Response from Blazzing FireDec 22, 2020
Dear Shannon, We apologize for the confusion with your order. We did reach out the following day and left a voicemail at the number on file explaining that the manufacturer is on back-order as a result of Covid-19 restrictions until mid-January (the plant is only able to operate at a percentage of capacity). We will keep the order open unless you instruct otherwise. If you have any additional questions or comments, please call us at 866-238-9228 or by email at "[email protected]". Sincerely, The Blazzing Fire Team




