BlackcraftcultReviews of blackcraftcult.com

Customer service is non-existant. They ran a sale and begged me thru advertising to participate. When I created an order for a hoodie, paid them with 10x more than the order amount in my bank account, they turned right around and cancelled my order. Claimed they "suspect it is fraudulent." No verifying the order, no putting it on hold until I verify; just straight cancelled. Wrote them back said I won't miss them if they're going to talk themselves out of the sale.

Shipping lasted for 2 months and items are poor quality for the pricing. Definitely not satisfied with this order.

They have horrible customer service. Package was lost in the mail and they waited over three weeks to refund me. I didn’t want a refund bc I had purchased everything on sale. I then had to re order sans sale pricing. They also waited over a month to process a return and then told me it was returned damaged. I literally tried them on- what could have been so damaged? I love their clothes but they seem to really have a disdain for people. If that’s the case find workers who enjoy speaking with people and helping out, because clearly that isn’t the case now.

Never shopping with these guys again, I have given them many chances. Not only did they send me the wrong item before they rejected fixing an error on my order regardless of the item not being sent out yet, but they still sent me the wrong size even though I fixed it on the return slip. Extremely upset with this company.

It's crazy to see so many bad reviews so maybe I've just been lucky but I've ordered a few times from Black Craft Cult and I've had no problems with them. I live in Odessa, Ontario and have always gotten my stuff in a timely matter even during this pandemic. I just got another order of mine from them today and I ordered 7 items about a week ago and it's already here. Again maybe I'm just lucky each time but none of my orders were ever wrong and packaging was well executed. I would say they're a bit pricey but their clothing is awesome and of decent quality. I'm a bigger woman so I'm happy that they have sizes I can fit into. I'll say this though that their jogger pants are very slim fitting so even my regular size is a tight fit but it does warn it's slim fitting so I suggest getting a size up from your regular size unless you plan on losing weight like me haha! I actually plan to order more very soon here. Let me tell you there's nothing worse than feeling like you have to resort to ugly fat people clothes all the time so I'm very happy to have found a satanic/witchcraft clothing site that has sizes for bigger people too. Now I feel like I can at least feel more confident in my own skin while I continue on my weightloss journey. Hope y'all are doing good especially during these trying times. My heart goes out to all those affected by this awful virus. Keep strong folks and remember to spread love 🖤 NOT hate.

I really want to recommend this brand because the things they send look really nice but their sizing charts are WAAAY off and they won’t get back to me about getting a refund. So I bought two shirts that didn’t match the sizing measurements that they advertised and the customer service people won’t get back to me about returning them. Obviously they need to pay for shipping because the sizing chart is inaccurate, but if I create a shipping label they’re going to charge me unless I can confirm the situation. So unfortunately until that’s resolved It’s a 1 star for me. I also bought sweat pants but again I got a small that I’m positive it’s an unmarked medium.

I ordered from them at the end of February, filled out all the fields with my correct info (They'd shipped to me before no problem) and waited. I got a notice from USPS that they could not deliver and were sending it back so I inquired as to why. BCC didn't fill out the shipping info correctly and still have made no attempt to ship it back to me even though it was returned to them last week. I have contacted them multiple times and gotten nowhere. Definitely not ordering again.

I ordered from them when the store was 50% off. My items were delivered in a reasonable time. However the quality of the clothes I've received are just bad. The leggings print cracked immediately and after 1 wash the middle seam in the crotch popped. The slides i purchased were already coming apart when i opened the box. You can find better quality clothes from discount places like tj maxx. Don't waste your money on this company better to get items off etsy for the same price and they care about the customer.