BlackcraftcultReviews of blackcraftcult.com

Ordered a pair of joggers, they sent the wrong pants, sent it back they send the correct pants wrong size. This is proof no one is trying. I can understand one mistake but sending the wrong size after sending the wrong complete pair, come on!

Poor customer services my daughter order clothes order canceled it due shipping label never refunded money 400 is a lot of money to spend on stuff never received

I purchased a leather bag from black craft cult MAYBE 3 months ago and one of the straps already broke. I babied this purse man. I took such good care of it because I spent so much on it and wanted it to last and keep its shape so I know I wasn’t rough with it. The little metal rod that keeps the strap linked to the purse snapped and broke. Also the leather started to unravel at only 2 months with no way of threading it back through without some kind of strong glue or something so it really wasn’t that fixable. So what did I do? I reached out to customer service of course but was told there was nothing they could do because it’s past the return window (which I think might be like the standard 30 days-I’m not sure exactly) but I was already aware that it wasn’t in the return window-that’s why I emailed them instead of just initiating the return. When I responded to the email telling them this I never got a response. It was just poor customer service and a product that costs 80$ should last at LEAST a year, IMO. I will never buy another bag from them again, I might not even buy anything from them ever again. I also bought a tank top from them that the goat logo was supposed to be in the middle of the shirt so it’s centered, not all janky and off to the side like mine is. Yes I should of contacted customer service right away but i wasn’t too upset about it but the purse I was.

I have shopped with this company for so long. Spent literally thousands here. Then the very first time I have a damaged and defected product they email me like I’m the bad guy. Then when I show proof of my defect they send me a quick email with a return label. No words with it. No instructions. Nothing. And all of my emails were extremely nice to them. Stating I understood everyone has issues sometimes. They were completely rude and disgusting. I love their clothes but don’t really think I’ll be buying anymore.

I have bough several items from Blackcraft over the last year and have been pleased with everything. The clothing is good quality and is lasting well, and the Mystery Boxes have always been exceptional value. International shipping can be pricey, but there are often codes available and everything has always been well packaged and has arrived promptly.

The clothing is cheap. The seams were falling out when I received the product. Unfortunately this is my second time ordering from them and instead of sucking up the restock fee (again) I kept it. Total crap.

I’ve ordered from them before with no problems. I recently ordered two cups with a total cost of $70 and the USPS lost my package. Blackcraft Cult’s customer service was of little help and due to their shipping method, the post office will not refund me for the lost package. I lost $70 on items I will never get. Customer Service never once offered a refund.

Staff was very helpful and assisted with sizing in different clothes! Place is very clean and set up nicely. The aesthetic in the store is comfortable and pleasing! Will definitely visit again!