BlackcraftcultReviews of blackcraftcult.com

I ordered the blood moon hoodie and the matching hat, so they sent me the correct hoodie but the hat was legit 100% purple so i sent them pictures and asked if i returned the hat if they could send me the correct one. They told me that i could send it back and get a refund for the hat because "all the hats are some version of purple or red" even though they are completely two different colors and nowhere in the description did it say anything about the color purple. All of this after i waited a little over 3 weeks for it to get here when i paid for priority and they kept ignoring my emails asking for a tracking number.

I really loved their joggers at first, but I order the same size and they vary A LOT. My newest pair is super small and it will cost me return shipping plus $17 to exchange them. Seriously pissed. I've gotten super big joggers too, but I figured unfortunately I'd probably grow into them, but these small ones aren't comfy. Joggers definitely need to be comfy. Last pair I'll buy. Really bad customer service return policy.

I wish I could give zero starts because they gave me zero help. I ordered a $50 hoodie that never showed up and they said it was not their fault. Alright I get it, well USPS has been trying to help us out but since it came as first class there was no insurance on the package it cannot be refunded via USPS. At this point I want to cry. This is the first item I've bought from the company and I will never buy from them again. I have emailed their support SEVERAL times and they refuse to resend the item or refund my money and they refuse to even file a claim as a company on their behalf (for usps to give them their money back after they refund me). Their customer service is absolutely awful. Please just be cautious if you order from them, I guess.

Long time BCC supporter no more. Everything is made in China. High price Low quality.

Honestly this brand isn’t worth the trouble. I’ve bought from them just under 20 times in the last couple of months and my experience can be summed up as: -random delivery time: from a few days to never arriving at all (to Europe) -items are of very average quality, think GAP or primark. Generic cotton, loose threads, LOTS of fluff comes off from their joggers. OVERPRICED -items have that look and feel great on first wear, but get tight/awkward fitting with subsequent washes. - customer service is the worst. I ordered a Halloween box in September 11th (still nothing 7 weeks later on Nov. 2nd) They never gave the package to USPS at all, and after contacting them 3 times they blew me off with this email: “ Thanks for reaching out! We have no detailed information on the whereabouts of the package because USPS has had some delays with updating their information. Let us know if you need anything else, Thanks!” Don’t bother with this waste of time brand. Overpriced, underwhelming and not worth it.

they sent me the wrong item and when i told them the day i got the package, they gave me a return label and said once they get back the wrong item they’ll send the right one. i sent it back. i asked if i would be notified when they send out the right item, they said “We get tons of packages daily! Once we come across yours, we will notify you!”. when they come across it... right... i’m not confident i’ll even receive it. i got these for a gift which is late now because they don’t trust a customer to send back the wrong thing? and i don’t get a sorry or oh just keep it, we’ll send the right thing asap? pretty annoying customer service. i’m bummed because i thought i would be a customer for years :-( anyone else know similar brands, better customer service?

If i could give 0 stars, I would. I purchased a bag that was faulty and the zip did not work. I emailed 3 times and never got a reply, finally when I wrote a snotty email to them I finally got a reply! I spent £60 and spent £30 for 'express' shipping that arrived 2 months later! And they finally ONLY refunded me £15. Pathetic company. Use killstar instead, amazing customer service and always fabulous. Avoid BBC. Useless

I have wanted to order from BCC for a long time, but only recently got the opportunity to make a purchase (really only because of the free shipping promo). Just purchased a t-shirt and the Pizzagram Popsocket. T-shirt is made of extremely soft material and I definitely want another because it is so comfortable. Popsocket is BY popsocket so no surprise on quality or anything there. I live in Canada, and received items within 14 business days which I was NOT expecting since the courier was USPS and I've only ever had bad experiences with orders coming from the US through USPS.