BlackcraftcultReviews of blackcraftcult.com

First time ordering from black craft cult, Horrible customer service ! I just spent 100$ on two items. I Had to pay 15$ to ship the items back to them to exchange the size. No company I know makes you pay for shipping items back and doesn’t give you a shipping label! They are saying I have pet hair on items when I have no pet and are not letting me exchange them. Horrible company!

The stuff is cute but will not last. My husband bought me a backpack purse in February 2021 and a strap fell off less than 5 months later. Their response was along the lines of “it’s out of warranty sucks to suck”. I fixed it myself and it did okay. 3 months later the second strap fell off. And now the material where I made the first repair is ripping. Not worth the money for the quality.

I always wear a 2XL in Men’s hoodies because I like my hoodies oversized to wear with leggings. I actually got a 3XL because of the size chart. The hoodie literally fits like a Medium. This is my first, and last, experience with BCC. To say I’m disappointed is an understatement as the hoodie I bought was something I’ve been wanting for a year now.

Literally everything I could ask for in a brand. Everything I ordered (FL, US) came well packed and everything fit just right!! I love this company and everything they put out 🖤🖤 (I do wanna say my order was ages ago, I only just remembered to review. Sorry guys!! 🖤

I’ve been shopping with BCC since 2013 and I love their products and message. I will say their stuff runs a little small, but I know that so I order up. I ordered last week and my items came within 4 days. I love to see them expanding and growing their brand.

I am very disappointed with this company. I have been purchasing from them for years. I bought a hoodie and had to send it back twice and paid $20 in shipping for this and couldn't wait to get my exchange for small but they sent me a defective hoodie with sticky print on the inside of the hoodie and even admitted it was defective but now they refuse to exchange it and say I must repurchase this item. Not sure how they get away with this, not sure why they would want to treat their customers like this either.

Terrible customer service. I emailed SEVERAL times before hearing back bc the code the kept posting on their Facebook wouldn’t work. I even messaged them on Facebook, but no reply. Then, they eventually emailed back and all they said was that they don’t reply to Fb messages. So I said, can’t you help me then… and the only response was that the code was expired. No other help. 🙄 Even though, they posted the code, the DAY before on Facebook with no expiration date. 😡 super Annoying and unprofessional

I've had no problems. Clothes are cute and comfy.