BJ's Wholesale ClubReviews of bjs.com

South Philly BJs is there worst!!!! Shop anywhere else! They have no carts for customers to shop. The customers have to harass other customers in the parking lot to get a cart. The general manager has no solution. Just apologies & no solutions. I’ve been waiting for a cart for more than 20mins! How can a store who sells items in bulk only not have carts available?

I purchased a steam cleaning machine, but it had missing parts and I had to return it. The return process involved a long wait, and the staff member was rude and dismissive. Very disappointing customer service experience.

I had an experience at your Myrtle Beach location yesterday that I still can't even believe. I went in with a nearly flat tire at a little after 4 p.m. and the manager refused to help me. I told him I had my daughter in the car and he told me that 'wasn't his problem' and that he was 'trying to get out of there for the day.' I told him I had a spare and begged him to put it on for me because I didn't have any tools with me, and he literally told me that there were 'at least 5 other tire places in the area' and to go somewhere else. I told him I was going to report him and he literally laughed and said, 'Good, go ahead.' I went up to the front of the store to customer service and told the manager what happened. She went back there with me and he had already left. An elderly gentleman who worked there helped me with my tire, but it is not okay for a so-called 'manager' to treat customers like this. Especially not a woman with her child in the car. I will be cancelling my membership and, as a journalist, I will be posting about this experience to my 150,000 followers on X.

I went to BJ's on February 10th to place an order for cupcakes for February 27th by 11:00 it was for my grandson's birthday when I went to pick up the cupcakes they have misplaced the order they didn't have no cupcakes ready did Lady working there at that time it was a different lady who took the order she was very nice and polite she prepared me the 24 cupcakes but they were Frozen for kids to eat frozen cupcake is not healthy I talked to the manager and what did he say he couldn't do nothing I will not recommend ordering stuff in the bakery side if that lady is the one that's going to take your order please be aware to check a couple of days before the order is supposed to be done so make sure they don't misplace your order also I was very disappointed otherwise the rest of the store is good I also order from the deli a special order and when I pick it up it was the same order that I placed they did a fabulous job I think that you hire more responsible personal to work in the bakery.

Online and phone service a horror 5-7 day delivery 3weeks demanded order cancellation BJs initially refused. Got American Express involved. Took weeks to get my money refunded. Continued to receive tracking info stating my item was route weeks after Cancellation and of course your having to get thru an overseas call center to talk to. Anyone with authority still being told they can’t issue a refund until THEIR SHIPPER returns the item to their warehouse. This was not a return the item weeks late was NEVER delivered.Finally drove 20 miles to Best Buy and got the same item 40$ cheaper. They don’t seem to care.

No free shipping . Not worth it . Bjs is so much better .

I’ve been a loyal customer for as long as they have been in Pensacola. Generally, I have a good experience there and sales associates are helpful. However, on my most recent pick up order there were two issues. They brought out the black label bacon in microwave pouches, and I wanted to check the expiration date because they had previously given me one with an expiration date was less than a week away, and I had to go back to the store and swap it out. Just like on the previous occasion, this one had an expiration date of a week out, and I said I didn’t want it unless they had something dated further out and the young man left and looked for quite some time and came back and said it was the only one in the store and they would just have to do a refund. On this same pick up order I bought the 2 pound bag of pecan halves, and upon opening them just to have a few as a snack, I discovered that they taste like dirt. I used a sieve strainer and tried to shake out as much dirt as possible, coating my sink and then also wiping down the inside of the bag since you could see it was coated with grit. The result of all that work being that they tasted a little less like dirt. Don’t buy the Wellesley Farms pecan halves.

I’ve been a BJ’s member for over 7 years. I’ve witnessed a lot of changes, people running away with TV and more through the exit or emergency doors. And more. Today, Feb.2026 I realized this store doesn’t respect customers o and violate people’s right. Not only their prices spiked twice but also they decided they have to check customers personal purse or bags before going out of the store without any notice, or reasons. They don’t even have a warranty to do so, which I find illegal. The only reason I complied, it was because of the lady at the door, she worked there for so long, and I didn’t want her to get in trouble with the manager. That is a violation of the customers and citizens rights. No one is allowed to search up your personal items if there’s no warranty and a purpose, and a reason for it. I’m canceling my membership with this company. Shame of them. I visited BJ’s from Cutler Bay, 33157 in Florida.