BJ's Wholesale ClubReviews of bjs.com

I had a frustrating experience at BJ’s. My membership had expired, and when I returned an item, they charged me a 10% fee because of that. They kept the 10% and only refunded the remaining amount. I expected a full refund, especially since I was still a member when I made the purchase. This experience has made me reconsider shopping here. Location: Cary, NC

Bad management rude staff discussing disregard for customers safety in the parking lot. Last time I went there I was hit by shopping cart left unattended my car have being damaged my mirror was broken I have pay almost $2000 to repair. Have being trying to reach manager and corporate office without any response. Seems like they don't care . So why should anybody keep shopping at this store??? No way. Jose.

TOP worst customer service!!! After the over charge you they gracious tell you there is nothing they can do for you then thank you for understanding?! Didn't even try to help... could have just given me a credit towards BJs, but couldn't be bothered. They will not get anymore of my money after my year is up..Already double paid for it so I guess I reluctantly will use it. I will be sure to tell all how horrible they were when there is issues!! If I could give them a MINUS score I work!!! Whole experience was frustrating and upsetting!! Sams or Costco here in come!!! Ooh and BJs credit card will be cut up tooo!!!

I visit my local store and tried to find an electric cart. When I walked in the door the first thing you see is 6 cart full of item and the anti got was oh I’m sorry but they are out of order. I was like really. Then my husband when outside in thankfully he found one. I have a knee replacement few weeks ago and that’s the reason why I needed that cart. You guys need to do better.

Two weeks in a row, I bought the large bag of oranges, 8 or 10 lbs each, both times, more than half are rotted. In all my years as a club member, I have never bought any produce from BJ's. This was my first and will be my last. Today, 3-21-26, I bought the 10lb bag of the Sunkist Oranges #3338311014 and out of 12 oranges in the bag, 8 are rotted. THESE ARE GOING BACK TODAY FOR MY MONEY BACK. Two weeks back, the first bag of oranges purchased, I figured it was a rare scenario so I just lived with it. This second bag purchase is no different than the first. I do not recommend buying "any produce" from BJ's BECAUSE NO ONE IS THERE CHECKING THE PRODUCT.

Subject: Failure to Provide Paid Grocery Delivery Service – Senior Consumer Reliance I am a paying member of BJ’s Wholesale Club and have also purchased their “Select Service” delivery option, for a combined annual cost of approximately $110. These services are marketed as providing reliable home grocery delivery. I am a senior citizen and do not drive. I rely on this service as my primary means of obtaining groceries and essential household items. Despite paying for both membership and delivery access, I have repeatedly been unable to place or complete orders due to widespread item unavailability. On multiple occasions, items across my cart are marked “unavailable,” preventing order fulfillment entirely or rendering the service functionally unusable. This is not an isolated incident but an ongoing pattern. The issue is not limited to substitutions or minor inconveniences; rather, the system frequently fails at the point of order completion, meaning I cannot obtain groceries at all through the service I am paying for. BJ’s utilizes Instacart as its fulfillment provider. However, from a consumer standpoint, BJ’s is the entity charging membership and service fees and representing that grocery delivery is available. The separation between BJ’s and Instacart is not transparent to the consumer and does not reduce the impact of the service failure. As a result, I have paid for a service that I cannot reliably use, while also being placed in a position where access to food is disrupted. As a non-driving senior, I cannot reasonably avoid this harm once I have committed to the service. I believe this may constitute an unfair or deceptive business practice, in that consumers are charged for a service that is not consistently deliverable in practice.

I saw my ahh enemy from school I felt like I was gonna pass out cuz if he saw me I would be madd ahh

signed up for their $50 plus membership special. They charged me $70. THAT IS BAIT AND SWITCH!!!!!!!!! CALLED CUSTOMER SERVOCE NO HELP SO I CANCELED IT. BEWARE STAY AT SAMS OR COSTCO. THEY ARE NOT HONEST