BJ's Wholesale ClubReviews of bjs.com

BJs debited my checking account for membership renewal fees without prior notice or permission, and my current membership has not yet expired. I called to advise their Customer Service Department that I canceled my membership and wanted an immediate refund to my checking account but was told that they don't see the fees on their end - which is outrageous. I am living on a very limited income and I cannot wait "days or weeks" to have this matter resolved. Their overseas call center is horrible. They offer no solution, and, infuriatingly, reply with scripted responses. One of their so-called Supervisors also lied when he told me that they don't have the number for their corporate headquarters. I was able to find it by simply Googling it. Now, when I spoke to the receptionist at their HQ, I was told that he had to transfer me to the Customer Relations Department so I can leave a message and someone will get back to me in (3) days or so. This is not acceptable! We are living in the 21st Century. I need my money to be reimbursed immediately! Do not allow this company to have direct access to your accounts. I will never purchase anything from BJs in the future. I will go to COSTCO instead.

BJ's sends junk mail to my address for "John Doe." There is no one with that name here. Their website says to email them to stop mailings. I did, explaining that the person is not at the address. Their customer service team responded with "Hi John, ..." (I already said I'm not John) and said to fill out a form where you have to say that you are the person or their "authorized agent." I am neither of those, as I had already told them. I explained again. They sent the same reply. I explained a third time. They sent a reply saying, "Hi John... [I'm still not John]... I request you to please tell to other person to fill out the below form." The person I already told you I don't know? Really? Don't expect competent service from this company.

We were solid BJ's members until their in-store sales partner, Renuity Operations, pressured us into a hurricane door quote, with promised discounts written into the contract that never appeared on the final contract. Customer service was a maze designed to send us back into the store with no resolution, and the store manager — to her credit — was just as frustrated with Renuity as we were. We canceled and left. When we tried to rejoin months later, paying full price with no discount requested, a rude employee refused, accusing us of gaming the system — then their own Member Care line told us conflicting things in the same call: a 365-day ban, followed by "actually you can join today with a different email." After being burned by their own vetted partner, getting jerked around on the membership we're trying to pay for is a special kind of insult.

We are new members of BJ’s, not for long, though. On our first few trips to BJ’s Warehouses we were unimpressed. The quality of the BJ’s products seems poor, and the warehouses have a Flea Market persona. I went to the App to look for our closest warehouse, and after 15 minutes of trying to find a Warehouse Locator, on the App, I finally gave up. I called BJ’s alleged Customer Service Department. That call reminded me of the widespread demise of customer service in America. First, the person that I talked to at BJ’s alleged Customer Service barely spoke English. Then, when I asked him where the Warehouse Locator was on the App, he did not know the answer to that simple question. He put me on hold (for a ridiculous amount of time), while he researched my very simple question. The alleged Customer Service Agent came back to my call, and told me that there was no Warehouse Locator on the App, but there was one on the BJ’s website. What a slipshod operation. We will cancel our BJ’s membership, ASAP. We are, again, reminded how wonderful Costco is.

The worst! Customer service messed up my refund so had to stand in line again only to have the one person working pushing sales of an upgrade of their membership. 30 mins later…

I stopped receiving my coupon books in the mail in the fall of 2025. Despite numerous calls and numerous emails I have not yet started receiving my books over 6 months later. Customer service is nearly impossible to get a hold of and they are rude and absolutely no help. I suspect my account had been hacked and they were no help in trying to investigate and resolve. Despite the fact that I am handicapped and unable to walk 50 ft without resting, I am told I can walk into the store to get my coupon books, leaving me no choice but to sit in my car and make a shopping list or bring it home and go back, because apparently to them it doesn't matter whether a person can walk okay or not.

BJ's needs to have SEPARATE lines!!!! One for RETURNS and the other for MEMBERSHIP SIGN UP!!!! I WAITED IN LINE At Customer Service for 23 MINS to return a package of spoiled lunch meat at the "NEW" GRAND PRAIRIE STORE. All 4 customer service reps were signing people up for the BJ's membership card!!!! If that lunch meat wasn't so expensive, I would have just dropped it on the counter top and walked out!!! Do better BJ's!!!!! Make separate lines!!!!!!

BJ’s whokesale Club..hummmm! Where are the rewards ?? I could spend $600 and not one reward??? It’s a Scam!! They claim you gain so much ? Whrere? Over expensive ? You feel like a criminal in every BJ’s you shop at???