BJ's Wholesale ClubReviews of bjs.com

I purchased a TV from BJ's and then found something different I preferred and cancelled the order a day later. I received a cancellation confirmation online, but no email. It was like they completely ignored the cancellation request. Then the TV shipped regardless, and when it arrived the remote was broken. We read up on it and tried to do our own troubleshooting, but because we couldn't initially sync the remote with the TV, we couldn't use the TV at all, and the remotes run about $40 to replace. I called BJ's customer service department three times which had a wait of about an hour each time. One of the times I had been on hold for nearly an hour when someone picked up and then I was disconnected. This was upsetting as I realized it was closing time and they had just ended the call. I decided an email was a better option, so I sent in an email request stating the problem and requesting a follow-up. They said they would contact me within 3 days and it's been 3 weeks and nothing. I finally purchased a new remote and have moved on. The cost of my time and frustration outweighed the benefit of having them replace the broken remote. I have never experienced this low level of customer service. Maybe they are so big they feel that customer service is not their priority, but I will never purchase anything from this store again.

Worst online order and in club pickup service ever. You can order everything you want except dairy and meat to pick up in 2 hours or less, everything else you still have to go and get it yourself. So where is the convenience there if I may ask? Publix and other stores have the convenience of picking everything up in front why not you guys. I thought social distancing was part of your improvement in the store but you're asking me to go inside the store and not only go to the front of the store but the whole store again. Makes no sense whatsoever...

they picked out the worse quality of anything if you order online. Rotten tomatoes, oninion...etc. If you can, go in there and pick out food on your own. Just imagine this happening to an elderly person, what are they gonna do with the rotten food?

Never order online. They don't update their stock information. So you will not get what you will order for. I would never order if I knew 3 out of 5 items I ordered wouldn't be delivered.

CORONAVIRUS BJ’s WHOLESSALE 17250 NW 57 TH AVE IF YOU ARE FOLLOWING THE RULES FOR CORONAVIRUS YOU NEED NOT GO TO BJ. WHEN YOU GO IN YOU HAVE 50 OR MORE IN AND PEOPLE DON’T GIVE TH SIX FEET DISTANT. I WAS SIX FEET AND THE SECURITY GUARD TOLD ME MOVE. TO PAY I STUD ABOUT 6 TO 7 FEET WAITING FOR THE PERSON THAT WAS CHECKING OUT TO FINISH. HE TOLD ME IF DID NOT GO TO REGISTER HE WOULD SEND THE PERSON IN LINE.

DO NOT waste your time ordering anything online with them. i ordered on March 10th was told it was processed and would be two day shipping. A day later i received an email that it was delayed, so i decided to wait a few more days. on Friday march 13th i called and spoke with an uneducated useless rep who told me i order was waiting for a truck and i should receive it by march 18th. i asked to speak with a supervisor to which he told me none were in the office and one would call me back (they never did call back) today is the 18th and iv'e had no update via email so i logged onto the site to see whats going on, only to find my whole order was now canceled with no email being sent to me. iv'e been on hold for 45 mins now and doesn't look like anything will help at this point . just go some where else, its upsetting and a waste of time. I will never shop with them again after this.

I have been shopping at BJs for over 10 years now. I have a very busy schedule and decided to try BJs 2-day delivery. so, I placed my order on March 4th, in the evening 19 items $259. I'd figure order should arrive between Friday and Saturday the latest. On Friday morning at 1132A I get an e-mail stating that my order has been cancelled because my bank rejected the payment. So I get on the phone with my bank asking them why was my order declined? Bank informs me that everything is fine on their end. I checked my e-mail again just to find another e-mail stating that they cancelled my order because they did not have ONE of the items. So I called customer service, after waiting on hold for about 45 minutes the representative informed me that because that one item was missing they could not deliver, then for some reason we were disconnected. I called back again on hold for about 30 minutes, I explained the whole situation again, she informs that she can place the order again. I said ok; then she finds out that some of the items have shipped (mind you, this is Friday 3/6) so I asked which ones, she explains. So the person says ok I can see what you originally ordered let me order it for you, on top of that she says let me give you a $50 discount for the inconvenience, I said ok. Looking back there was no discount I started of at $259 minus the item not available $12 items that shipped $61 and the new order placed $183. It does not matter how you add this there is no discount. Now today is 3/9 10pm and I have not received one item from this order or the original one and this is SUPPOSED TO BE BJS 2-DAY DELIVERY??????? OH PLEASE. BJS YOU HAVE DROPPED THE BALL BIG TIME. I IMMENSELY REGRET RENEWING MY MEMBERSHIP WHAT A WASTE.

I tried to order an item using BJs one day courtesy membership. I wanted to see how well they filled the order and how long it took for delivery. When I tried to purchase the item I received a message that said their website was experiencing a problem and that I could try again later. Several days later I tried again. Only this time I was told my one day membership had expired. I figured a quick call to customer service would reinstate my courtesy membership so I could purchase from Bjs for the first time. No way! I was told that there was no one that she knew of that could restore my one day privilege. I asked to speak to her supervisor and she said they were unavailable. She asked if I wanted to purchase a membership. I said no and she asked if there was anything else she could do for me. You never have but one chance to make a good first impression. This was your chance. If anyone with Bjs monitors these review websites, do a better job of training your reps. You just lost a potential customer and for what. Not giving a customer a chance to try your online sales.