BJ's Wholesale ClubReviews of bjs.com

As others have pointed, their customer service keeps going down. Been a member since 2003. Finally switched to Costco! Went to the store and an item rung up wrong ($10 more than it should). The cashier sent me to the customer service. After showing them the BJs website with the price, the customer service desk said they cannot do anything. I asked for a return and they pointed since it is a cleaning supply I cannot return it due to Covid rules. Wow. They charged me $30 for a $20 item and I cannot do anything. Oh well. The $10 lost my $5000 yearly business and more customers they will lose after they read this review.

I hate writing this review but I need to warn people about terrible experience with Bj's customer service. We purchased a 65" Samsung tv from bj's on Black Friday online because the were sold out in the club. They gave me a email with a couple of dates to set up delivery. I chose a date and the have me a six hour window. They delivered the TV on the last 15 minutes of the window. Here is where the nightmare begins. They delivered a broken TV box was crushed and you could here the broken tv move around inside. When I told the driver to keep it and bring me another one he said he couldn't because he didn't work for Bj's and had no way of returning it. He told me to accept delivery and call Bj's and they would fix the problem. I called Bj's and left message for a return call and never received one. Called again and was picked up by a phone bank somewhere not in this country. They told me to return the TV to a club so much for delivery. Then give them a call and they will send me a new TV. I returned tv and called them back and they told me I would have to wait 10 days for a refund and they would not honor the sale price. What a joke pretty much in a nutshell they told your stuck with a broken tv that they delivered and your on your own to return it and you have to wait 10 days for a refund and they won't honor the sale price. When I asked to speak to a supervisor I was told I would receive a call back. But never received one. So much for being a member of a club. Should have went to Best buy.

Please read full review. I would give Bjs less than a one star review if I could. My family has been a member since 1990, and I’ve never been treated with such bad customer service. I would think that they would treat us better and honor our purchases, but they don’t because clearly bjs doesn’t care about their customers. I purchased a bedroom set from Bjs during their Black Friday sale to add it to my newly renovated basement. My family was super excited, and it had good reviews. The damn delivery service bjs used, metropolitan furniture warehouse, delayed our delivery by THREE WEEKS. Bjs so called WHITE GLOVE delivery service was horrible. The first time I was told that dispatch messed up and the set didn’t fit in the truck so they couldn’t deliver on the day they were supposed to come. They didn’t even bother to call to tell me. I had to call or I wouldn’t have known. They delayed it another week. The second time they were supposed to deliver they told me they were in the it way. Later that day they called and said “the truck broke down” and they couldn’t deliver. They delayed again. The third time when they did deliver with their “white glove” service, 3 pieces were completely damaged and only the bed headboard and nightstand delivered. AND the bed headboard was missing pieces. We had to turn the damaged pieces away and were told the missing pieces would be delivered in a few days. NO ONE CALLED OR FOLLOWED UP. I have called many times since then. Both bjs and the warehouse. I’ve been told multiple times the issue will be escalated and that Bjs will let us know what the resolution is. I was told I would get a replacement from the warehouse’s end, but they needed to follow up with bjs. Bjs opened a case, but didn’t do anything about. They told me they would follow up after opening the case, but nope. THEY DID NOT. I have had to call multiple times to get an answer or a dispute or find some information out and finally TODAY bjs, almost two months since I put in my order, bjs tells me the product is sold out and they do not do replacements. WHY DONT YOU DO REPLACEMENTS FOR PRODUCTS DAMAGED BEFORE DELIVERING TO THE CUSTOMER? Who would buy anything from a place that doesn’t replace damaged goods?? I have been contacting them for over a month and have constantly been being placed on hold or told that I would get a call the next day. I have been patient and kind and put good faith in Bjs that they would resolve the issue and send in another set. THEY HAVE TAKEN SO LONG THAT THE PRODUCT IS SOLD OUT AND THEY DONT EVEN HAVE AN AVAILABLE SET TO DELIVER EVEN THOUGH I ORDERED EARLY IN TO ENSURE I GOT A SET. ARE YOU SO DISORGANIZED THST YOU DONT KEEP TRACK OF YOUR ORDERS AND EHAT HAS DELIVERED PROPERLY AND WHAT HASNT. At one point bjs tried to tell me the delivery happened in full and we received the products. I have NEVER BEEN SO DISRESPECTED AND DISAPPOINTED BY A SERVICE IN MY LIFE. I HAVE BEEN A MEMBER SINCE 1990 and THIS IS HOW TOU TREAT US??? They can’t even remedy the situation because I don’t want a refund. I ordered EARLY to make sure I got the set, and their crappy white glove delivery service ruined everything. Other customers received their furniture sets and gave reviews. I shouldn’t have had to wait this long and followed up as much as I did because BJS is incompetent. I am SO UPSET. HORRIBLE SERVICE. HORRIBLE EXPERIENCE. DO NOT CARE ABOUT THEIR CUSTOMERS. INCOMPETENT AND RUDE. I had a sales rep hang up on me because she wasn’t sure what to do about the situation. I will make sure EVERYONE knows that BJS IS THE WORST. You don’t treat people right. You should absolutely replaced products damaged on your end that the customer was expecting and ordered in full faith. Maybe if you acted faster and were more organized, the item wouldn’t have sold out and you could have honored a replacement. Honestly, they suck and I can’t stress it enough. I will make sure EVERYONE KNOWS.

Me and my sister when out on her special day and they were rude. left my food at the table and than she left and was driving on the road. She called to let them know She left it and he said they threw it away the guy that answer the phone was Donovan and he didn’t know anything I think he was new. I think they where lying because Donovan said they couldn’t do anything. When she asked to speak to a manager he said he was busy and It only takes 2 mins to talk to a customer or less time. Then she asked for the manger on the phone and he was rude and keep trying to argue with her. Then she thinks he dug the food out the trash because, he said it was barely any left but I ate half of it! Lastly she got there the manger was hiding in the kitchen or back and didn’t talk to she and Donovan just gave me the card and we left. Manger name is Chase. Very disappointed heard from family that it was good and definitely not!👎

Without my permission they just took $58.64 from my debit card and i am waiting for my f.........refund ....

Today I attempted to buy a $25.00 gift card for a member. I was at the Columbia, MD store. At first the cashier was helpful by pointing me to where I could find the cards. Then when I tried to purchase the card she asked me for my membership card. I don’t have one, so she was unable to ring up the sale. I then went to customer service, and received the same response. I was furious that I wanted to spend money in their store, but because I didn’t have a membership card they couldn’t help me. However, I came home and Ordered the card online using a ONE DAY GUEST PASS. Why couldn’t I have been offered that at the store.

pretty sad when you can't renew your membership it's easier to apply for a regular credit card than to try and get a BJ's renewal online that is very sad way to do business renewing your membership over the phone terrible

BJ's has failed me again! Another BJ's error of not including an item in my order, and no one could give me a refund. The store admitted they didn't pack the item and were super nice about attempting to give me a refund, but the computer system wouldn't let them! Same thing happened 6 months ago with an online order, and had to initiate a chargeback to finally get the refund over 2 months later. BJ's is the one that mixed up my orders, not me, and their computer system will not allow refunds to be processed by their employees even when the employees tell you that you are due a refund. I drove back to the store to get the item because I knew if they couldn't do the refund today and were going to get back to me a few days later, it might be another 2 month process to get my money back from BJ's. You need to give your employees more control over the computer systems to help the customer the first time. I think they just hope you give up because it's easier than trying to get a refund from them!