BJ's Wholesale ClubReviews of bjs.com

I ordered a mattress on July 2nd and the delivery date was given July 13th but nothing had happened to the date. it has been already 49 days since I've placed the order.I didn't know that the BJs is below average untill I started to check the other coustomers experience with this company.

Bad customer service !!!! I called them two weeks ago about returning a water cooler since it was defective. The agent said I would be contacted in three days and a pickup would be arranged. Never happened!!! No followup. Horrible customer service and communication among workers!!! Uneven bought a warranty from them. Don't deal with this company !!!

I purchased a TV online at BJ’S and so far it had been the worst experience I have ever had with a business. I was promised 3 day delivery which never occurred. The shipping company CEVA is also the worst company to deal with they bounce you around from voice prompt to voice prompt and then disconnect you while your waiting for customer service. I proceeded to try and resolve the issue with my local BJ’s which was also less than helpful ,was kept waiting on the phone 32 minutes to be told by the manager that he was not going to assist me in anyway and transferred me to customer service who stated he would mark it urgent with the shipping company and would get back to me. So as it stands I paid for a TV that has not been delivered, and no idea as to when it will be delivered. The delivery company who refuses to answer their phone to provide a update as to when the TV will be delivered. A customer service that should be changed customer no service. After this ordeal I am canceling my order, my membership and will just go to Costco who treats their customers with respect. Take my advise go to Costco it’s worth the drive.

I ordered 6 boxes of cookies. Received the item to find out that all 6 boxes of cookies expired 3 weeks ago. I called the company and they didn’t do anything to replace the item. All they offered was to escalate to a team that would reach out within 72 hours to advise if they will replace item. I even sent pictures. That is pretty sad that they send me expired food and won’t immediately replace it.

Ordered four boxes of chocolate candy bars on June 4, 2021. They were delivered completely melted and ruined. Requested a refund. I had to contact them three different times and got no resolution except a refund for one box on June 22nd, although it was approved for all four. Contacted them again today, July 19, 2021 as I hadn't received my refund yet. I was told they would have to look into it and send a follow-up email in 48-72 hours. I expressed my frustrations and told them I would never purchase from their company again. I was told that I ONLY contacted them on June 10, 14 & 22nd and that I should have contacted them again sooner. Worst customer service experience I have ever had, I don't recommend anyone purchase from this company.

Worst experience ever. Went to a register not self check out got to the exit line gave my receipt to sale rep Linda she have me stand in line so she can count every single items on my cart she even have the nerve to make me read her barcode so she can see if that was the item then she count everything in my count have me lift thing to make sure she check each on the receipt that I have the right number of item . It's funny because I observe the line before my turn and she did none of that to the white customers. Can't believe she had me stand that long

This company is trash. If you are a vendor you can guarantee bad customer feedback. They will waste your customers time and provide no communication. I have called them at least 10 times. Wait on hold for over an hour just to be lied too about my order. When you schedule the order it won’t arrive. Then when you check the tracking it says you need to reschedule. After doing this a couple of times I just gave up. 2nd time no call no show. I took time off work to make sure I was home for the delivery both times. Ceva Logistics is the worst delivery company I have ever seen. The whole situation frustrated me so much I decided I don't even want the item and do not want to do business with the company I order the product from every again. BJs Wholesale. What a nightmare. Never again!!!

biggest piece of crap company of all time.