BJ's Wholesale ClubReviews of bjs.com

Not a review writer but needed to share the HORRIBLE Customer Service by BJ's. All I had was a question surrounding a promotion and could not get answered at either club close to me it just rang and rang! (5 hours prior to closing) I called the BJ Customer Service line and after being on hold over 10 minutes explained my question and received 20 questions back asking what the promotion was then was told an inquiry would be required to the promotion department and an email in a week. Really??? Wow!

Made online order today of cost over $135 + new delivery fee of $55 thru BJ's . Just before check out option you're asked to input your delivery preferences which I stated about being a disabled customer and would preferred to not have my groceries to be placed in the foyer of my building but call me and I'll come down. To my horror my groceries were left on the outside of my building! not in a box, but each item placed on the bare ground where pedestrians walk, spit, and whatever else. This is appalling and I'm at a loss for words. I then called customer service to be told that management will get back to me in 1-3 days. I'm not putting any of these items in my refrigerator so items will spoil before anyone gets back to me from BJ's. I have pictures

Using their website I purchased 4 tires for my truck based on what site recommended. Go to my appointment to find out the tires are the wrong size. Ok, website error no worries. I'm told the correct size tires will be $200 more and I have to call their 800 number for a refund. On hold for 14 minutes and I finally get a person who barely speaks English. No worries, we can make it work. Thirty minutes into the call I'm told it's all set and I will see the refund in 5 to 7 days. Eight business days later, no refund, so I call to check on the status of my refund. Twelve minutes on hold and I get a worse speaker. I'm from NYC so I'm fairly used to accents but this one was awful. Fine, we will make it work. This one tells me that they emailed my local store and never heard back confirming that I didn't get the tires so no refund was ordered. I will be giving my $1,100 to someone else once I get this refund. I also won't be renewing my membership. Feh!!

BJ’s customer service is ridiculous. I would never sign up for a membership again. After speaking to four different agents via phone and chat service: Alejandro, Mariano, Selih, and Henry, I have yet to receive my refund once cancelling my membership. They claim 7-10 business and it’s been well over that. I had to reach out several times insisting for a confirmation email and information concerning my issue. Still, nothing has been resolved. Apparently, when I first called Alejandro, he was more concerned about me keeping my membership by using selling tactics instead of resolving my issue efficiently and effectively. That alone is not a good sign of business because no one wants the “pushy” sales/customer representative. Completely tasteless. He was the reason my membership was not initially cancelled. I had to call back several times to ensure they would cancel and refund me. Instead, they cancel the membership, but they never processed the refund as promised. They have all given me the round around with poor excuses. I am completely dissatisfied and DO NOT RECOMMEND BJ’s to anyone. I would give them 0 stars if I could.

Worst customer service ever!! I placed an order for a patio dining set. Less than 24 hours later I called customer service and asked that the color be changed. I was told this could not be done. I asked that the order be canceled. Also not possible. Their solution washer me to refuse delivery once it shipped. There was no offer to escalate the issue. I asked to speak to a manager. I was told to expect a return call in 24 hours. Nine days later, still no call. Made multiple attempts to call back each time holding more than 20 minutes. Finally reached a representative who transferred me to a supervisor line. Why was this not an option day 1? Unfortunately, she couldn’t help me because when you get a family membership you each get your own membership # and the order was placed under my husband’s number. He was not available so the supervisor would not help me. She had access to all previous calls and conversations and still would not help with the situation. All other representatives spoke to me without question. The point is: entire situation could have been avoided had they canceled my order when I asked. Instead, I have no product and no refund at this time. I will be canceling our membership and shopping with Costco/Sam’s club from now on.

This place sucks at cleaning. Kid got sick right in front of us which wasn’t pleasant to begin with. Staff proceeded to walk through the vomit on multiple occasions. Didn’t put up dirty floor signs. And didn’t pick up the spill. Didn’t warn other customers of the spill and they walked through it.

Tire Purchasing and installation Two of my orders canceled after few days without notification and for no apparent reason. My third order sticked. When in the tire center, I categorically said that I like tires less then a year old. The technician showed me one tire, and said the rests were like that. He in fact installed one old tire, never informed me, and I came to know only when I checked later in the day. After two calls and about 10 transfers to random people, the technician was rude, said nothing he could do and hangup in the middle. I could not be able to talk to 'tire center' manager in another call. I had to stop by only to get a verbal promise for free replacement. 3 weeks and 1k miles later, I am still waiting. Warrensville, OH branch. Edited on Jan 10th, 22: After complaint via a particular consumers board and my workplace's HR where membership is advertised with discount, BJ's store manager issued a refund towards the old tire.

Do not order anything online all they do is take your money. I have yet to receive my Christmas present for my daughter. Call the store and they said they can't do anything about it. Call the number they gave me, is a joke. Reading the reviews I'm not the only person this has happened to. I will not be renewing my card and I will just continue using Sam's and Amazon with no problems. I see Bjs going under with this kind of practice.