BJ's Wholesale ClubReviews of bjs.com

DO NOT ORDER ONLINE FROM BJS. Order #169139332, Paid $448 3 weeks later all I have received is 7 items, 2 of which were so damaged they weren't edible. I am missing literally MOST of this order. $400 worth of stuff, OVER 30 ITEMS STILL NEVER DELIVERED. 7 calls later, 3 SUPERVISORS. I've been repeatedly & deliberately lied to. A supervisor emailed me, he claimed he scheduled the delivery for the following day. FOLLOWING DAY- STILL Never was delivered. Guess what, emailed him 3 times now days later- explaining there's still no delivery. And zero response. SILENCE. Called today was told again that it will be delivered, I lost it! This company will run you around in circles never once investigating or looking into why the shipment hasn't moved in 2 weeks. I will be cancelling my BJs membership over this. I am a new member, having used SAMS and COSTCO for years; This was only my 2nd order & purchase experience with BJs. I've tried begging for a refund, which they keep explaining is a process. Well- I am now paying my credit card bill for items I NEVER RECEIVED.

DO NOT SHOP BJS. I ordered patio gazebo online for 1500.00 it showed up with damaged roof panels. I have been dealing with customer service for almost a month and no help. I get the same automated email and when I call in and speak with someone it's like the customer service is located in a different country. I get the same excuse from every employee stating they are sorry the last person I spoke with didn't do the return correctly and assure me that it is now correct and I will receive an email with replacement delivery date and nothing comes. They only keep pushing you around and have no intentions of helping. I have never had an issue at sams club. Don't waste your money at bjs.

Absolutely appalling service. Two miserable men having to work and deliver my product despite being delivery drivers Beyond rude,difficult to get them to deliver in room of choice,every excuse going. Difficulty getting them to open and removing packaging despite agreed on contract. Barely spoke unlese to complain about the job. Absolutely shocking. Avoid this company like the plague . LIZ

I signed up for an online membership a the beginning of the pandemic. I did not know that there was an autorenewal feature. This year when I saw the charge on my credit card statement I called BJ's for a refund and to cancel the membership. You cannot cancel the membership unless you talk to a person. Four calls later, I was told that the charge will not be refunded and the membership is still active. Stay away from BJ's.

I spent $2500 on a patio set and the table came broken, which isn't even the worst part. I have been trying for 4 weeks to get a new table, and I am unable to even get a response. Unanswered emails, and calls where I am told that the department that handles this is not responding. When I ask to speak to that dept directly, I am told that is not an option. And when I ask to speak to a supervisor, I was told by the man on the phone that he has no supervisor. (I asked him if he was the pres of BJs). I have a broken table and 8 chairs taking up my entire garage and literally cannot get them to pick it up and send me a new one. DO NOT PURCHASE FROM BJS ONLINE!!!

Watch out, they'll f--k you every chance they get. If it wasn't for food stamps user they'd be closed already. It's coming and they deserve it.

DO NOT SIGN UP FOR A MEMBERSHIP .. BJS DOES NOT CARE ABOUT THEIR CUSTOMERS... THEY RENEWED MY SUBSCRIPTION WITHOUT MY KNOWLEDGE AND I HAD A NEW MEMBERSHIP FEE THAT WENT UNPAID AND OVER 100 POINTS CAME OFF MY CREDIT SCORE BECAUSE THEY USED A MASTERCARD / BJS CARD THAT I CANCELLED WHEN I MOVED FROM NEW YORK ... NOW I HAVE TO FILE DISPUTES W ALL 3 CREDIT BUREAUS..

If I could have given them no stars I would have, I called customer service to inquire about purchasing an on line item and it would not ship to store and they only carried a smaller size at the store. I asked if they ever have any promotions or coupons for free shipping and they said they could not tell me???!! I said Ok I ordered what I wanted and paid 99$ for shipping not even a week later the same item showed up as free shipping! I called customer service numerous times and "cases" opened via email unfortunately the communication barrier with every customer agent who answered either could not understand you or vise versa! Long hold times sometimes over 50 minutes each call and I called 7 times. So finally I speak to someone who can understand me so he tells me to call Metro (the shipping company) they will reimburse the shipping. So, I call then call them. Metro tells me they can't reimburse any fees BJ's has to since my payment (Item & shipping) was paid to BJ's. So, Once again I call BJ's customer service number and 32 minutes later I speak to Shawn and he tells me he can't reimburse the shipping I have to call Metro. Needless to say I had to go through I just spoke to them and they told me to call you. (As they both point fingers at each other) Shawn finally tells me he can't reimburse my shipping because it wasn't free shipping at time of purchase. I said ok. I'll cancel my order because I didn't receive it yet and will reorder. HE said you can but you won't be refunded for any of your purchase! WHAT??? I just spent 1700$ and you are telling me I will lose that if I cancel?? I said do you have a supervisor I can speak to? He said I can give you the Corporate email! I find it hard to believe they don't have a contact to corporate! TERRIBLE CUSTOMER SERVICE DO NOT BUY ANYTHING ONLINE. I WILL MAKE IT A POINT TO TELL EVERYONE I KNOW TO NOT BUY OR GET A MEMBERSHIP FROM BJ's. Thanks for the runaround BJ's!