BJ's Wholesale ClubReviews of bjs.com

As a Customer and former employee at this BJ's Store #169 in Cape Coral , Florida 33909, I must say the Manager Frank employed there is Unprofessional & Sarcastic , creating such a toxic environment to work under on a daily basis. His behavior toward employees along with customers should be investigated along with his undermining tactics of authoritative abuse. Corporate should investigate his failure to follow company protocol.Too many negative incidents involving this manager not only staff complaints but club members also.

I recently fractured my ankle and knee so I am in a wheelchair. I signed up for BJs 2 hour home delivery service and put in an order. Under instructions, I explained that I am in a wheelchair so please ring bell and wait for me to open the door. The delivery person did not ring the bell. He dumped my order on the walk in front of the steps to my house. There was no way that I could get it. I had items that needed refrigeration sitting in the sun. I had to call a friend to bring in my order. When I called to cancel the delivery service add-on membership, they cancelled my entire BJs membership. It has taken 5 phone calls to have my membership reinstated a week later, and I have still not received a refund for their delivery service membership. Even worse, they added an $8.00 tip for their delivery driver to my bill.

Stopped by the tire dept 2x yesterday. Only 1 employee on duty. Poor guy was all by himself with a room full of customers. So, I went back early this morning. They open at 9:00am. Waited in the cold for a half hour and still not opened. I stood there, & watched 5 other cars stop by. No one there. They have a big sale on tires too. I called the front desk to let them know at 9am. No one, nothing. At 9:30am went to the customer service desk , let them know, still not opened. This bjs is really a big disappointment to me. I have been coming here since they opened their doors. No one cares.... So, I went to Walmart & purchased tires from them & the bill came to $1150.00. They were kind & responsive. Bj's could learn a few things about customer service from them. That's for sure.

The Gas Buddy app had BJ’s gas price in Raleigh, NC at the same price as both the BJ’s signs leading to the BJ’s gas pumps. But when you actually get to the pumps there’s a different price…more expensive. What a Scam!

Every year for the last five years, someone at BJ’s has been using my card to renew their membership. The money comes out of my checking account every year. This is someone from Massachusetts. I live in New Jersey. So every year I have to call my bank and get my card shut down and changed and this happens again every year even when my card changes. When I go to the store, it tells me I didn’t renew the membership that the money was taken out of my bank account for. So I know it is someone else. And then I have to renew my membership and pay more money.

Tire department had 1 empoyee working and he was filling propane tanks, installing tires and manning the register. I had a 12pm appointment am currently writing this review in the writing room at almost 4pm. Probably will never stop at BJs again because of this experience. The worker Kyle was cool and deserves a raise, because I would have quit. He was given no assistance at all. Avoid this tire shop completely. I ordered my tires online so had to wait for them to retrieve them, otherwise I would have canceled my order. They need to shut the tire department down until they can adequately staff it.

WORTHLESS BJS APP, IT NEVER LOADS, EVERYTHING I CLICKED ON TAKES FOVER LOADING, UNTIL I GIVE UP, THE ONLY PAGE THAT OPEN UP IS THE WORTHLESS COUPON THE ONES I DON'T EVER NEED, I CAN'T EVEN SEE MY OLD PURCHASES ONLINE OR IN STORE, I MIGHT AS WELL GO BACK TO CUTTING COUPONS. WHICH THEY RAN OUTTA BOOKS EVERYDAY IT SEEMS & THEY CAN'T AFFORD TO MAIL THE BOOKS ANYMORE I GUESS, BUT THEIR PRICES R THROUGH THE ROOF! I'M FAR A AWAY FR COSTCO BUT I SURE WON'T BE RENEWING WITH BJS!

Everytime i went shopping at BJs they would charge me taxes on certain foods. I just had it with them, i buy same items at other grocers and they never charge me taxes. I decided to cancel my membership,which they guarantee money back. I called customer care. They cancelled my membership, that i only had for 2mths and claimed they refunded me back to original payment method. It's been 2mths of me constantly calling, but no solution. They give me the run around. Claiming they are escalating the matter and they will reach out to me in 3 days everytime i call, but noone ever calls me or emails me. I even went to the store to resolve this, but they say they can't help me. Only customer care can resolve the issue. In conclusion... I basically paid for a 1 year membership that is inactive. I thought they were a large legitimate organization, but they are extremely shady.