BJ's Wholesale ClubReviews of bjs.com

Long wait with 6 people in line at the only register open. 3 employees at the self check area with 1 customer in the self service area.

2/18, went to pick up a sheet cake I ordered for my mom’s 80th birthday. When I got there and the cake was brought out to me it looked like a 5 yr old had decorated it! It was embarrassing. The same person that decorated it, said they would redo it. Needless to say I had to buy a sheet cake from out of the display case with no writing on it! I had 50 of my family members waiting for me to surprise my mom & there was no way I was walking in with the cake I originally ordered. She offered to redo it but why would I have the same person redecorate it if it was awful the first time?! I called customer service the next day to explain what happened. I asked if they train people or just throw anyone in there. The reply I got was “maybe she just had an off day”. Will never order from there again!!!

I do not understand why Bj's makes us WASTE Precious family time looking for coupons for my purchases. I already Pay a Fee to shop there! Just put the item on Sale (give us the sales price) and be done with it! And, if I am doing express pay, it should automatically detect coupons for items I have scanned. Again, taking Precious Time away from my family!

BJ's Club Port Charlotte/ Tire Shop I went in to price tires. One client was engaged in casual banter with the seated Attendant.who did not say anything to me for at least five minutes. Then, he said matter of factly "I"ll be with you in a few minutes. The tire bays were empty except for the one car whose owner was reacting in alarm that the tires were not put where he wanted them on the car. There was no sense of urgency whatsoever. I worked thirty years in Customer Service and saw Red Flags all over the customer service here. First, stand. People get the idea that maybe you're a little more casual than you should be while people are waiting. After another seven minutes, I left. No wonder they aren't doing much business at this location. Local tire shops have nothing to worry about.

They don't tell people that you are actually buying damaged/irregular goods and that is the only reason we get a discount for bulk items!!! Both BJs and Sam's Club are complicit in this lie!!! More than once I have purchased items that were irregular or damaged! You aren't getting a discount because you are buying in bulk! It's because a lot of the items are damaged and/pr irregular! They should be honest about it!!

Severely dented cans that were apparently shipped that way since the boxes were in perfect condition. For example, 17/24 chicken breast cans are very dented, with 4 that must be tossed out or risk botulism. The customer service person seemed to understand and BJs says they will reimburse me for the cans that are unacceptably dented. I appreciate their attempt to make this right

Limited selections, and the products are in package sizes that make it difficult to make comparisons with the same product at a regular retail store, but if you take the time to figure it out, (buy a calculator) in most cases, it ain't that good a deal. I will say one thing very positive about them though. their rotisserie chickens are the absolute BEST. I did drop my membership though... I didn't this it was worth it just for a good chicken!

I am a BJS yearly customer, yet I was charged $10.84 for online membership. I was only an online member for a while, then this year I decided to become a full BJS member. Apparently Bjs didn't appreciate my membership, because they continued to charge me for online membership. I spoke to 3 agents who all said the same thing "ONLINE MEMBERSHIP NON-REFUNDABLE". Except I told them that once I became a yearly member I didn't sign up for online membership. The point is they refuse to refund my online membership. BJS doesn't seem to value it's NEW customers.