BJ's Wholesale ClubReviews of bjs.com

Being a customer for years, now products are bad, oranges, today got mini pancakes for my son opened the box and two bags are popped!!

Do not work for this companey they use you untile you are broken and they treat you like a slave if u work in staten island the both bosses cosmo and tina only care about then selves and will write u up for the stupidest things

This place is ridiculous at the door checking items. The guy at the door doesn’t know how to operate the app. He couldn’t figure out how to scan the barcode on the app. Had is back out to manually check the items then couldn’t figure out how to get back to the barcode. The entire time people are just walking out. He has to go get a manager to figure out the app and she didn’t know how to use it. The item count matches but no they want me to stand there while they check every item in my cart. If you like being harassed at the door for no reason at all, this is your place. I suggested going to Costco or Sam’s. I’ll be canceling my membership today.

Tried to place a pick up order and it got sent to the wrong store. When I went to pick up the order my app let me know I was at the wrong store- but I wasn't driving the hours to get to the right one- went inside and customer service or order pick up could not help me. Called the help desk to cancel my order because I could not locate the number for the store my order went to in the app. When I went to try to fix it for the future within the app- there is no way to change it. I selected my store but when I go to check out it changed it again to the wrong store. BJs used to be great about 10 years ago - we moved somewhere where they didn't have one and just this year got a BJs again- but I am less than impressed. The app is horrible, and honestly the customer service desk should be able to handle more isses than they do. To top it off- I only ordered a pick up order because I was feeling unwell, so having to deal with all the extra nonsense put a bad taste in my mouth.

As you can see from other reviews, BJs does not have any real customer service. The Hampton Va store has tons of complaints and when I complained about bad frozen food that had been thawed and refroze, they gave me a generic response but did nothing to correct the issue. The employees stocking frozen food are leaving the frozen foods out on the floor for hours when restocking. Second issue is BJs is scamming customers. I turned off auto renewal last year and BJs turns it back on without your consent. Again, this year I had autorenewal turned off. Also, I did not authorize BJs to store my credit card. BJs turned on auto renewal and if I had not seen the email, they would have charged me when I do not plan on renewing my membership. Not only that, they are violating federal consumer laws. Every credit card that I had used for shopping in BJs was saved in my account. I never authorized BJs to store my credit card information.

This is the second time I made a purchase from BJ'S and the item went on sale a week later and when going to customer service was told we don't price match "only our televisions". There was a suggestion to return the item for a full refund then re purchase the item at the sale price, personally I didn't want to do that after purchasing a computer. I am very disappointed. I have learned that BJ'S competitor would have refunded the difference I am considering changing wholesale clubs.

We have been longtime BJ members and I’ve never had an issue like this. We bought new tires for our car got an appointment. They came in. We went to leave our car off. They only had one young small girl for the entire staff and she could not get the lug nuts off. She told us we would have to go to a different BJ’s. She said no one was coming in that could help us. We asked if we could bring it back tomorrow when the manager was there and she said no they didn’t have room for us. Myself and my father took the morning off from work to take care of this and now we’ve wasted an entire morning. I asked for a refund and it took over an hour for them to figure out how to refund the money back to our credit card. Will never go back to BJ’s again for Auto work very very, very disappointed.

Thief's!!! I opened a BJs account and got the mastercard. BJ's then reupped me using the credit card without telling me. I called and cancelled the card because I dont want it used like that. I just received a bill a year later for $130 for the BJs card. I called in and they said I called in and asked for the card to be reissued and the $130 was for a new membership. 1st, I never asked for a reissue of the card and 2nd, $130 for a membership, are you kidding me. I'm on the phone now trying to get it cleared up and the BJs agent was rude and telling me I had to pay the $130. I'm on now with capital one and hope they can clear it up. I'm happy COSTCO has come to town, Good bye Thief's at BJ's