BJ's Wholesale ClubReviews of bjs.com

Terrible customer service. And they have absolutely no intentions on improving! Save yourself some time and stress, stay away from BJ's all together!

Every time I think I'm going to get a deal at BJ's it turns out I didn't read the fine print. I don't like the coupons you have to either cut out or download. I don't like the scale where you check out. You can't move a large object to the cart to get it out of the way. It tells you to put it back. One of our items didn't scan properly and it took 2 people counting the items 3 times to figure out what was missing. We put our $172 worth of groceries on 2 different credit cards and couldn't get the 50 cents off per gallon of gas because you had to spend $150 on ONE transaction. Sam's Club is a much better store. No fine print. What you see is what you get.

Went here several times last week. Jose in the Deli had the NERVE to ask me for money. Since when does an EMPLOYEE ASK A CUSTOMER for money? So where is my money I lent YOU JOSE ?

I bought a 9 piece patio set online. Within an hour of delivery I began to put it together and found a couple chairs and the table to be damaged. The frame was so bent that it could not even be assembled. I immediately called customer service and filed a report with the agent and sent pictures as requested. I was told that the matter would be forwarded to another department who would review that matter and I would receive a call back within 3 days. After 3 days, no call. I called back and was told that my issue would be forwarded to a manager and I would get a response shortly. Two more days went by and the same thing. I called back again and advised that the issue would again be expedited to a manager and I would receive a response. I asked to speak to someone and was advised that there is no possible way to speak to anyone and I would have to wait. I do not understand how long it takes to review photos of a visibly damaged set and formulate a decision on how to rectify the matter. An advertisement to join BJ's popped up on Facebook, so I commented of my dissatisfaction with the company. A BJ's member responded and requested that I send my order number and customer number to them in a private message. I did so and received another reply that they were looking in to it and I would receive a response back immediately. Well, again no response!. I cannot believe the complete lack of customer service from this company! I now have a $1200 charge on my credit card for an unusable set. My next step is contacting the better business bureau and credit card company.

This has been happening for nearly a year now. At least ten times. Once again, placed an EBT order for pickup. Store says they can SEE the order and that I have been charged, can see the order number, the items, the charges to the cards... but they can't pick it because it "hasn't dropped yet", whatever that means. Phone customer service (in Colombia) gives me only ONE choice: cancel the order, which makes them HOLD my HUNDREDS of EBT $$ for a WHOLE MONTH. We have no dinner tonight because of this. We have no other $ to use to get food. They are holding ALL our money hostage right now. After an HOUR & A HALF on the phone w the store, store said they could do nothing. TOLD the chat and phone customer service center this. They said "we will escalate it". The email response was "go to the store and they will help you with your order and money".... I already TOLD them that the store said THEY CAN DO NOTHING short of cancel the order wherein the hundreds of dollars will be HELD for a MONTH by BJ's. Went there anyway, they could do NOTHING, as they said on the phone. Instructed by the online service rep to make that half hour round trip for nothing. My family has no dinner tonight! We waited for this food money, we have NO other way to buy food! We are on POVERTY ASSISTANCE!!! Passing the blame and responsibility to the store is NOT FAIR AT ALL to the kind, patient, hardworking employees there!!! They've bent over backwards while the online customer service renders them HELPLESS ***AND*** pass the blame to them! They LIE saying the store can fix it... they can't. The store said this happens a LOT to EBT customers trying to place online orders, and that Member Services gives ZERO support and in fact places the blame and responsibility on the store. My only choice is to cancel the order wherein they will KEEP over $300 of grocery money, ALL we have for the month, on HOLD for 30 days.

Hate this company. You can never get ahold of corporate and the store employees do not care to help you. Do not get the BJ’s credit card unless you plan on using all the time there. You will not earn any rewards back if you use a different card. Thank you for letting me know this BJ’s. The name fits you.

I love the wide selection of items at BJ’s. However, their front-end it management, where you check out your cart, is horrendous. The lines are long. The checkout clerks are slow and it takes three times longer than any other retail establishment.

I would write zero stars if I could. They opened a new store near me & I previously had a membership years back. I signed up in person & she charged my card 7 times for 1 membership. I went back 2 times to fix it & they could not. Renewal time I was charged 7 renewals. I contacted them by phone, email & in person. No one helped. They asked for information they had in their records. I had to contact my credit card to stop payment. Then I checked my membership, canceled.