BJ's Wholesale ClubReviews of bjs.com

Their reps will lie to you. I chatted with one of their reps and kept the transcript of that chat. The rep lied to me and told me I could use my membership after I moved by having the company ship my orders. However, when I tried to order, I got a message saying they do not ship to my zip code. When I contacted them and told them of the situation, their response was to tell me there were no locations near me which I, of course, knew because I Googled their locations. In essence, they did not care that I had been lied to and they also didn't care that the response they gave me was condescending at best. My advice is to use Costco or Sam's Club instead. All of them just want our money but at least those two provide good customer service.

The bjs in Southington is awesome but the bakery for them to make a birthday cake is awful cause the butter cream is so sweet and I never had a cake that stains your lips and teeth. Its too too sweet not worth it and the first and last time going to buy a birthday cake. Also the short older lady with glasses always in a rush and complaining doing her job which she did not do a good job it’s just terrible cake. Carvel ice cream cake tastes way better.

I was told, at the time I signed up, that I would not be automatically charged when my membership expired. That was a lie. I had signed up in January and in February, of the following year, the charge was on my card. When I went into BJ's to cancel, I was told that I had to do it in January. When shopping there, you have to look up each coupon in book, or app, in order to get that price. Too much work, plus self check out? They should be paying me! At Costco's if you are a member, you automatically get the low price.

At this point, I’m contacting every ex executive that I can find that works for BJ’s because I am extremely disappointed. I placed an order on July 7, 2024 July 8 I got an email saying that my order is shipped. I follow the tracking. It says awaiting carrier pick up. It’s been on a waiting carrier pick up for three weeks. I start calling on Thursday of last week. I believe that was the 18th asking for order status can’t get an answer from customer service then I call back again starting this week and I have a ticket created at this point yesterday I asked for an order cancellation because literally no one can tell me where the order is. What happened to it why it hasn’t shipped why there are discrepancies is saying that the order is been completed on the BJ’s app and it’s still waiting carrier pick up and I don’t have the order. I’ve asked for an order cancellation. I’ve called back twice in the last 24 hours asking for the cancellation status. You guys have stolen money from me at this point. I want my money back.

I placed an online order on July 2, 2024 and used an instant coupon offered by bjs. On July 17, 2024 after waiting for delivery over two weeks I get notified that the order is cancelled due to a processing issue. I contact customer service and am told that the problem was due to pricing, basically they did not honor the coupon that they offered! I questioned their cancellation of the order to be told about a policy they have in their terms of use under section 5 alloying them to reserve the right to change prices or specifications of goods and services offered on their website or in their stores at any time without notice or liability. Additionally they add that they explicitly mention that pricing and typographical errors may occur and product descriptions and pricing information are never guaranteed. So basically-they can do whatever they please and disregard the customer and need not stand behind any advertisement they list on line or in store. It is a very unfriendly customer policy and I will not be a loyal customer to BJ's any more

Don't purchase on your card, it'll take weeks before you get it back. I'm on week 3 of waiting for my reimbursement of them overcharging me 3x what I initially ordered. They need to work on their technical issues so others won't have to go through what I did. Never again. On top of that, they don't even have good deals. If you look at the prices of things, theyre literally the same or a penny different from other places in price comparison.

DO NOT SUBSCRIBE TO SAME DAY DELIVERY. After multiple orders that were not handled properly, the final straw was when -- and not for the first time -- the delivery person ignored the CAPITALIZED instructions, which caused exactly the problems I was trying to avoid. I called BJs corporate four times to request a prorated refund of my delivery subscription fee, and each time was promised that I would be called back within three days -- and never did. Yes, I saved 'case numbers' and names -- and at this point it's just not worth the effort anymore. I've been a member for many years, and clearly am not valued, There are plenty of other warehouse store options. UPDATE: I sent a letter to the CEO of BJs, and copied the text above. I received the refund within two days.

Horrible service..its been 7 days since i reported my rewards were used in another state n i still havent heard anything about them taking care of giving my rewards back to me. How did someone in another state use my rewards.the service is horrible. Multiple emails and noone cares