BJ's Wholesale ClubReviews of bjs.com

I have no problem with the store itself. You have to be careful however because they don’t always have the best price. My problem is that they sent me a promotion to apply for their card. They promised a 50 cent a gallon discount for a three month period if I kept my application and approval within a certain time frame. I followed their directions and was approved for the card. The promised discount has not materialized. I have been corresponding and talking with them for over 6 weeks now and all I get is typical customer service stupid answers. These people are not to be trusted. I’m just going to put the card in a drawer.

I was in the store on portsmouth blvd in Chesapeake. I went in to buy some deer park water I noticed the cost was $6.79. I told the manager Walt that sams club had this item for $6.48. He shrugged and said are you going there for $.30. I said yes so he just walked away as if he didn't care. I said I see how much you care about it. He was like oh well. I guess he thought about it and walked back past me and said. Oh I thought you were talking about our brand it all taste the same. I didn't say anything but I will say your manager needs more training. I work with the public everyday and this isn't the way you treat your customers. I see why bj's membership is low. You all need to d more training your people.

Their credit card is cheap and uses the very worse provider in Capitol One. Do not get one.

What a scam! got a $120 membership because the website says "2 FREE same-day deliveries on orders $50+ ($30 value)" what it hides is the fact you get 2 delivery's per YEAR. I called and requested a refund on the membership, i was going to switch to the lower tier and do the delivery option for 100 but, i was told they could not refund it to my card because the computer said it can not refund to a bad card number but yet they charged it for the membership and 2 food orders. Then i was told it will take 6 weeks to get my refund by check! I CALLED BS! I called my bank, they know bj's does this and refunded my money in 4 days ! WARNING BJ's wont refund it at all according the Redit! . you have to call your bank and tell them what Bj's did and your bank will refund it and change bj's. Guess im sticking with Costco! MORE well it was to my attention if you order 100 dollars of item and off a 15% tip the tip is given and not adjusted by the final price, I ordered $60 got $40 and paid $9 for the tip that should have been $6

Well, first off they have a terrible website, not user friendly, and just a lot of inaccurate information. I looked for a coupon they advertised for Starbucks coffee K cups French Roast with $8.00 off. I couldn't find it on their site, not sure it exists. After seeing their regular price of $42.00 I figured it was over priced anyway, even with $8.00 off it was still not a deal, as with most of their sale items. I think they try to attract a certain audience with their coupons, as some people get excited with a little savings, I know I do! The products in BJ's are so overpriced and not good quality, the discount just brings it in line with other sellers. My membership runs out in a few months, which I will not be renewing, I use Sam's Club which is fine, I only tried BJ's as it was a little closer to me and they gave me a discount for membership. I do not think they will be around for much longer and I will not miss them.

Long lines and little help. Gas pumps are always dirty and often broken or out of service. Roof leaks in the rain. Seems like they are collecting as much money as they can without investing maintenance.

Very disappointed with BJS pickup order services. Most stores give 3 to 5 days for pickup because crap happens in people's lives. BJS just gives 24 hours which is inconsiderate to their customers. I was to pickup my order yesterday after work but a storm came through and today July 4th unfortunately I can't pick it up but tomorrow I can. There's no way to extend the pickup time for my order. This is something BJS needs to address and work on.

i told my wife that was a member that she could use my debit card for a 14.99 delivery fee on doordash for an order of 270 dollars that was supposed to be charged to her ebt they charged my account the whole amount we called to complain to bjs customer support and it was so exhausting talking to them I just gave up just to be charged a second time for the same order they took nearly 600 dollars from me and acted like it was no big deal I would get my money back in 7 to 10 business days I told them my daughter would be going without because they took everything I had and they did absolutely nothing to make the situation right so now I have to deal with the consequences of there actions worst company I have ever heard of and I am glad in knowing this early on before I continue supporting this horrible company