BJ's Wholesale ClubReviews of bjs.com

Ordered a birthday cake a week in advance for company coming from out of state. On day I was to pickup cake I was told the bakery had misplaced the order and I had no cake. They tried to have me take a cake fresh out of the freezer completely frozen. I had to settle for a partially frozen cake out of floor display case ( not the type , flavor or decor I had ordered. I was given the cake but only after I asked to speak to a manager and I refused to pay for the stand in cake . Do better…..

Ordered 8 packs of water from them online totalling $31.92, and yet after charges, delivery and tax, everything came to $64.83. If that’s not the definition of criminal I don’t know what is. I was shocked when the receipt came with the delivery. CRIMINAL!!!

I’ve been a member of BJ’s for 37 years. I obviously haven’t paid much attention or done much of the shopping. But, today I found out that we are forced to use a coupon to get the best price at BJ’s. I thought our membership entitled us to the best price. If you’re a member of the club, those coupons should be automatically applied at checkout. If you feel the same way, contact BJ’s and let them know.

ORDERED A TV ONLINE. TOOK A MONTH TO RECEIVE. ARRIVED DAMAGED. UNUSABLE. HORRIBLE CUSTOMER SERVICE. STILL WAITING FOR BJs TO MAKE GOOD ON A USLESS TV

This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website. They later offered a 10% refund for the damage, which I agreed to, only to change the terms again and require that the entire couch be returned for “inspection” to receive it. Completely unreasonable, especially since the damage was already fully documented. The shifting stories, misinformation, and refusal to honor an agreed-upon resolution were extremely frustrating. I would not recommend this company to anyone.

Bjs is absolutely horrible. The mgmt will not let u take breaks and the club mgr Lisa Kessler Gammon is a horrible human being. She talks down to her staff and degrades them

these evil swines sent me a unit that was dead on arrival and when i contacted them they began to make snid comments as if i was a clumsy oaff and i broke the device some how, and suggested i just wear the loss and not bother them any more over the phone, i explained the GPS was dead on arrival and never powered up, plus it was already scuffed and scratched out of the box, which was ripped and taped together as if some else had already had a go at setting it up and failed so they stuffed it back into the ripped box and taped it together to make it look ok again, so when i got it the box was ripped and help together by sticky tape, the unit was deeply scratched, and yes the screen of the gps was deeply scratched, no matter what i did the unit never powered on, i deemed it a damaged unit and that set off the company rep who demanded an apology for suggesting that they sold a damaged unit that was returned to them by another customer, if they could not get it to operate, then why redirect it to another customer as the gps was reported as damaged and non functioning, where they hoping i would get frustrated and walk away and lose $75, i get the impression this company, redirects all its returned and damaged products to the next customer hoping they just give up and stop bothering them, they seem to want to not lose a dime, so they send returned damage products to the next customer until someone gets feed up and goes away, they get there money they would have lost on broken and damaged goods, by ripping off customers and hiding behind a vale of plausible deniability, they know that if they make it difficult on customers returning items, that they will just give up and go away, plus there outrageous fee on returned item, it splits the refund in half, who would want the hassle of battling daily to get $50 back on a $100 purchase, not to mention all the other obstacle's, like people living below QLD, having to foot the bill of returning an item bought in melbourne or south australia, let alone perth, having to send it all the way to QLD head office, after the %50 reduction on refund, and the cost of shipping items to QLD, it quickly becomes not worth it, i lost %50 due to company policy on returns, then it cost me $30 to return the gps to QLD, so i would have been lucky to see $20 backj on a $100 purchase, this company is a scam, i bet they buy the broken returns from all the other sellers cheap, and just post them out, after all, they will automatically lose $75 of a $100 purchase just on company policy, dont let these evil swines rob you

I use the scan feature on their app & every time I go there, they check every item upon leaving the store. I called the Deptford NJ store manager a few weeks back to complain. I was told that if I shopped there more frequently this wouldn't happen. I only go to BJs to purchase items that are much cheaper there. My customer experience is much better @ Sams Club & Costco.