BitlyReviews of bitly.com

Signed up for a corporate account, they refuse to issue a receipt that is required for my accounting team. How can I show that payment was made and when? This is an issue, so I want to use a different service, but there is no support and you cannot get a refund, even same day. They know that you will be unhappy so they take your money and then shut you out. Avoid this shady company!

Extremely difficult to contact a real person; the QandA and chatbot are not adequate.

Ich kann nur dringend von diesem Anbieter abraten! - Verhinderung der Kommunikation: Nachdem ich fristgerecht von meinem gesetzlichen Widerrufsrecht Gebrauch gemacht habe, wurde mein Account kurzerhand deaktiviert – offensichtlich, um weitere Kontaktversuche zu unterbinden. Auf meine E-Mails wird bislang nicht reagiert. - Kein erreichbarer Kundenservice: Der Chatbot ist völlig nutzlos und es gibt faktisch keine Möglichkeit, einen echten Ansprechpartner zu kontaktieren. - Intransparente und irreführende Informationen: Auf der Website finden sich keine klaren Hinweise zum Widerrufsrecht. In den AGB wird jedoch auf geltendes Recht verwiesen – ein klarer Widerspruch und aus meiner Sicht bewusst intransparent gestaltet. - Fragwürdiges Geschäftsmodell: Der gesamte Ablauf wirkt wie eine gezielte Masche, um Kunden in teure Jahresabos zu drängen und anschließend Rückerstattungen zu erschweren oder zu verweigern. Ich habe den Fall bereits dem Verbraucherschutz gemeldet und behalte mir weitere rechtliche Schritte ausdrücklich vor. Finger weg.

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days, explained the situation, cited EU consumer protection law, and asked politely for a refund. What I got back: an AI bot. Twice. Copy-pasting the same response. Explaining how to cancel a subscription I had already cancelled. Never engaging with a single legal argument I made. The irony? In their own response, they admitted that their renewal notice emails "may end up in spam or promotional folders." So they know their notification system is unreliable — and still refuse to refund. I am a lawyer. I know my rights. I am now pursuing every available remedy: chargeback, EU ODR, consumer authorities in Portugal and Germany, and registered post to their managing director in Berlin. For €184.50 they are getting all of that. Not worth it, Bitly.

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spam). So I can't access my paid account but there is NO WAY to contact this company, because - you've guessed it - you need to be logged in to a paid account to actually contact Bitly. There is no other way. I've been shouting to a mediocre chatbot for the past 30 minutes, there is absolutely no way to talk to a human or get an email address or whatsoever. This is not how you do business. I'm cancelling my account immediately - if I manage to login that is.

They coopted me into a "free qr", i tried it all good. And then after printing it in my presentation cards it directs them to a screening page that confuses everyone, it does not even let me redirect it to their "linktree bitly version". They are the worst, now the money on my cards is wasted.

I wish I could give lower than a 1 star. I was charged for an auto renew on an account that I haven’t even logged into in a year and the renewal notice went to spam. They only have a chat bot to discuss and provides the same responses over and over. The charge is $191 which is ridiculously overpriced for the service in the first place. Very disappointing!

Zero stars if I could. The shortened link takes you to a bitly page that looks super suspicious with a 99% drop off. Terrible