M A.
Need clear, written instructions because again there's a login problem
Someone from Bitly called me and gave me instructions to solve the login problem that I have with Bitly. However, now it's not working again. If there are clear instructions to offer me, I strongly urge Bitly to send them to me IN PRINTED FORM so that I can keep them saved. I saved the Bitly login information, only for it to fail now. Written instructions are always valued, especially for someone like me who saves them on my hard drive, in my external storage device, and in my cloud storage. That way, the instructions can outlive me! ×××××××××××××××××××××××××××× I may be ultra-sensitive, but anyone who knows my life history would not be surprised. When I went back to Bitly and was once again told to log in and once again saw I was being rejected, say what you will, but rejecting me after I had enjoyed a login without problems made me wonder what was the truth? There's some value in consistency. If every time I log in and it turns out to be just another gamble, that's not so easy for me to ignore. Bitly had solved the problem before, so was my ex-wife running the show now? I value consistency and reliability; when I see that every login attempt is a gamble, that is not something I can accept. If that is difficult to understand, maybe I need to look for a more reliable provider.
Response from BitlyJun 19, 2026
We hear you and we're sorry the issue has returned. Please check your inbox and reply to our email there. We'll be able to assist you directly from there. Thanks for your cooperation.