BitlyReviews of bitly.com

Bitly has recently implemented a hostile intermediate "preview/ad screen" on free accounts that forces anyone clicking your link to pass through an ad wall before reaching your site. I discovered this after already printing and distributing a QR code for a non-profit charity fundraiser. It panicked our donors and made our link look unsafe. Because the code was already distributed, I was cornered into paying $35 out of pocket for a monthly tier just to remove the ad screen. They explicitly hide their $10 plan behind an annual-only commitment to force desperate users into the higher tier. This is predatory, untrustworthy behavior. Avoid this platform and use TinyURL or Short.io instead.

scum! charged me fraudulently and refused to refund, no one to talk to, SCAM business! Edit; A useless reply from Bitly; Go to the "Help Centre" where you can read articles or talk to an AI bot which refuses to do anything. Absolutely no "team" to speak with, and no way to get anything resembling a resolution. Absolutely abysmal customer service - and the cheek to reply to this review with the veneer of help, but no actual help?! Disgusting.

Bitly is no longer a utility; it’s an aggressive extortion racket. Instead of a clean, instant 301/302 redirect, Bitly hijacks your traffic with an artificial 10-second countdown screen and ad gate. The moment a client scans your link, Bitly destroys their trust and makes your business look like a phishing scam. The predatory part? They intentionally hold physical assets hostage. If you etched a Bitly QR code into metal, printed merchandise, or manufactured packaging, they know you can’t change the URL. To remove their sabotage screen, they lock the entry-level tier behind a forced annual-only lump sum and make monthly billing an insulting markup. They took core web infrastructure and turned it into ransomware. Never touch Bitly for physical, permanent, or professional branding.

This company has no concern for customer experience. They will renew automatically. You do not get a reminder. There is no cooling off period. To stop this company taking further payments for a service I don't use, I have cancelled my credit card! I signed up for a free one off use a year ago, forgetting I'd even used it. Little did I know they renew, without telling you, on a paid subscription, this buried deep in their Ts & Cs. No refund given. They don't give an SH1T frankly.

The worse company in support, you cant reach anyone, AI will reply with repeated templates, no human at all to help you, no proper email, no phones .. nothing, i am struggling with them for 3 weeks now with no solution, no reply at all, i sent copy to every email address i have in this company (i am old customer since 2020), today i get second AI reply that we are too busy and you can chat with our chatbot ... are you serious !!

I made a redirect using their service, i checked it and it was working fine. I was running ads to that link and the next morning I realized that there are 0 clicks. Basically I lost around $300 on ads and they had marked my link as spam (there is totally no violation) and my traffic was going on a dead link. I made a ticket to appeal for this, and their support hasn't replied to me in 2 weeks! Imagine paying $40 monthly for a shorting links service and not getting any support in half month, this is absurd.

Went through the whole process of creating an account, setting up the app then created a short URL. Short URL worked inside the app, but didn't work after posting it publicly. Very embarrassing! STAY AWAY - SCAM!

⭐ À éviter Un lien raccourci est censé rediriger vers l’URL demandée. Ici, au lieu d’une redirection directe, Bitly impose sa propre page intermédiaire avec son logo, son message et un délai avant d’accéder au site. On crée un lien court pour simplifier l’accès à une page, pas pour servir de support publicitaire à Bitly entre le visiteur et notre site. Très mauvaise pratique. Je n’utiliserai plus ce service.