BitlyReviews of bitly.com

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days, explained the situation, cited EU consumer protection law, and asked politely for a refund. What I got back: an AI bot. Twice. Copy-pasting the same response. Explaining how to cancel a subscription I had already cancelled. Never engaging with a single legal argument I made. The irony? In their own response, they admitted that their renewal notice emails "may end up in spam or promotional folders." So they know their notification system is unreliable — and still refuse to refund. I am a lawyer. I know my rights. I am now pursuing every available remedy: chargeback, EU ODR, consumer authorities in Portugal and Germany, and registered post to their managing director in Berlin. For €184.50 they are getting all of that. Not worth it, Bitly.

Sorry. I am migrating to a company that doesn't hide basic stats behind a paywall.

It looks like customer service is not very helpful whenever you have issue. Product is good but need to take care of their customer problem more seriously

Bitly Europe GMbH co-owns QR Code Generator with Bitly New York. QR Code Generator offers a nice solution and offers a monthly price. When you sign up to keep the QR code you generated you're suddenly charged an annual fee, not a monthly fee. So I paid for a year in advance for this QR code I'm only going to be using for a few months. They offer no exceptions to their no refund policy - not even a discount for deceiving you about the purchase terms. Stay away from this company.

È un'azienda distinta e matura con cui trattare. La adoro moltissimo, poiché presenta vantaggi leggendari

Product is decent. Massively let down by the EXTREMELY slow and incompetent first line customer care (despite being a paid member) each time you contact them expect a min 2 day reply. Bulk uploading of links doesn’t work if you are redirecting to the same link. Instead you have to add “UTMs” which is time consuming for each one. I have now moved to another provider where bulk uploading works and emails are responded to in a couple of hours max. Bitlys 2nd line support is far more responsive in the 2 times I had to reach out. Just to respond to each email takes 2-3 days minimum and up to 5 days!! Only good if you are doing ad hoc links here and there and using the free account- Only getting two stars for this reason otherwise 1. Avoid if paying and expecting support.

This product is good but it has slightly have a problem before it played

Non existing customer service. I have 2 tickets open since January and they are still pending. Who greats their users this way? Will not be upgrading