DebS
Tasty but customer service lacks service/too many delays in shipping with no compensation - disappointed after 11 weeks!
So I thought that this was the answer to a healthy diet plan after trying so many others. Though it was on the pricey side I thought it would be worth it if I dropped my last 15 or so lbs and enjoyed what I was eating. The first week came and I was so excited...no weight loss. The subsequent weeks' worth of food arrived, while sporadically untimely due to their shipping issues with weather, etc. and NO COMPENSATION whatsoever. When I complained to them and told them that being on a strict regiment of the 17 day diet and not having my food was a huge problem, they dismissed my rant and made no effort in keeping me a satisfied client. Had they even offered to give me a break on the next week's meals I would have let the untimely delivery slide. When you are on the 17 day diet via bistro MD it is important to have your food on a timely manner or else you are floundering around trying to figure out what to eat. Besides the hiccups in the delivery and the zero weight loss and the poor customer service my food was not at all like the 17 day diet was supposed to be. AND when I would call and talk to random people about the fact that there are carbs in their food for the first phase, they would say without any knowledge of the diet at all that everything was as it was supposed to be. Well I have done the diet before and lost weight with making my own meals and with 11 weeks of eating the bistro meals did not lose an ounce. Oh, one more thing. I received a coupon from Bistro MD saying that if I referred a friend to the program that we would each get a $50 credit towards one of our weekly deliveries. When my Mom and my girlfriend tried to do this they said, "oh no...this cannot be used on the 17 day bistro md diet plan...only the regular plan." Again, no service here!!!! In summary, the food was good, the service was not and the delivery service had a number of issues. If you are looking for something that is very expensive ($185 a week) and don't care when it arrives while not having anyone from the company held accountable for their actions, and won't lose any weight (on the 17 day diet plan) then try it! If you want a healthy diet plan that is reasonably priced where the company actually cares if you are satisfied try another route.




