bistroMDReviews of bistromd.com

Most disgusting, bland food I've ever had in my life. Hospital food has more flavor. No way a reputable chef made this stuff. I canceled after the 2nd entree because it was so vile. Just in case these people were going to scam me by continuing to send me another box of food that has no taste and feels like slugs in my mouth because it's so slimy, I said to skip sending any additional orders. Guess what? I got a box sent to me anyway, which means they stole money from me. I also have an email stating they would cancel my membership. Now I'm going to send a complaint to the BBB. I don't appreciate them stealing money from me when the membership is cancelled. I have a huge unopened box I guess I'll just throw in the trash. I hope this business goes under for scamming people.

UPDATE: After 4 days, several emails and phone calls, I was called back by Kimberly in management at bistroMD. She was very nice and sorry there was hair in my food. Kimberly refunded the money for the entire shipment of food that had hair in it, not just the one meal. She offered me a one week reduced rate inducement to return, unfortunately, I have lost confidence and I have to protect husband (on chemo) and myself. Four of us joined this program together and we just quit after 6 weeks due to bad food, bad deliveries, and bad responses to our issues culminating in me finding HAIR IN MY FOOD. UGH. I took pictures, gave the code numbers on the cardboard sleeve of the meal and sent my problem off to customer service and the dietitian. The tepid response I received was a standard email-- "Sorry for the hair, we're taking off $10 for the cost of the meal which should show up in several days on your account." I never heard from the dietician. (I have saved the hair and the sleeve as DNA evidence that the hair was not mine or anyone else's but a bistroMD employee.) If I was the owner and heard that protocol was broken and someone had gotten hair in the food, I would have been apoplectic. I would have called the customer personally to express my horror that their food had been tainted. But no call. The next day I called and spoke to someone -- expressing MY horror at finding hair imbedded in my mashed sweet potatoes and then the tepid response to it. The guy on the phone said he would have management call me. Four days have passed and no one from bistroMD has called me. They obviously do not care. I have a freezer full of food that I don't want to eat but I am out a lot of money. I'm disgusted in every way. (The 4 of us quit. I told the guy they want referrals-- I asked him what he thought I was going to say now?) Other issues? The first 2-3 weeks of the diet you have to order food without any knowledge of what it tastes like or what you might like. You're at the mercy of the dietician's choices. I noticed the 3 people I joined with were offered food choices I was not offered. I wrote and asked and was told everyone is different. I wrote back and said I understand that but we were all on the same diet so... Then I notice that 70 meals have been removed from my list of choices-- I called this time (waited forever on hold) and spoke with someone who said that 70 meals had inadvertently been removed from my list and will be put back. I said I was upset and wanted to talk with someone because I had limited menu choices and felt deprived (and obviously, I didn't remove the food from the list because I wouldn't even know how or what to do with that as I had not eaten any of the food yet.) Nothing happened to address me going 3 weeks without food choices and being plagued with food I could barely choke down. All that was said was, "Well- it's all straightened out now. Sorry for the inconvenience." If the person I had originally asked about the problem had looked into it rather than send a rote reply of "everyone is different" the problem would have been discovered and resolved sooner. Then there were issues of the few foods we liked and wanted to order that weren't offered or available. My husband wrote 3 times without response. Finally on the 4th email he got a response: "Sorry! food runs out that is popular, so, order right away when your menu comes out." Even in doing that-- there were still choices that were never available. There were deliveries that never came. There were mix-ups in orders and the wrong food sent. Hey-- I get nothing is perfect this side of heaven-- but when customer service doesn't help-- what's the point? There's absolutely no concern for the consumer. Saying "sorry" without actually doing anything or expressing concern in a real way besides a standard email is not service. Oh-- and their self help group on FaceBook? They delete anything they don't like. Not a free society on there. I was canceled and deleted immediately. (And while a member-- I saw posts deleted, and people saying their posts were deleted.) If they paid as much attention to their customers as they do trolling their FaceBook page to censor it-- maybe I wouldn't have to write a poor review. DO NOT USE THIS PLAN. I am trying to help you.

On my 2nd week and I think it is the most simple thing I've ever done. I love that I don't have to think about lunch or dinner. My meals are organized and balanced. Easy! I'm on the menopause plan lunch/dinner 7 day. I enjoy making my own breaksfasts and snacks. Lost 8lbs already. Not starving, nothing. Just organized and balanced eating.

Their website is just so - well, clunky. It is not customer friendly or intuitive at all. They designed it the way they think it should work, regardless of whether it is easily understandable or has adequate explanations or not. For example, if you decide to eliminate snacks, and then make that week's meal choices - SURPRISE! You will NOT get your meal choices! You get theirs. Why? Because, mysteriously, you have to LOGOUT and LOG BACK IN before you can customize your meals! Big secret. You get an email 4 hours later but it is not written this clearly. And there was a problem with my email, so I never got it at all. The food overall is rather good with some exceptions from both my standpoint and my husbands. The snacks are 85% terrible. Doubt we will stay with it long enough to lose any real weight. Still forgot to ask for mysterious 15% discount for meals going to same address. In spite of my hour long conversation tonight, it was not offered.

Be careful, when you are making your first order you are automatically signed for the plan until you cancel, and there's no way to cancel it on time, so you stuck with that for at least 1 more week charged. In my case I was charged 3 times. I made the first order on Monday, got the delivery Thursday for a week menu.So i tried it and decided not to use the service. I wasn't aware that i was automatically signed for next delivery. So week passed by, and i got next delivery on Saturday, which doesn't make any sense!!! Even if i accidentally signed for that, i was supposed to get the new delivery On Thursday the latest, since the plan is for a week. So, Saturday, customer service are not reachable during the weekend, i've canceled my subscribtion on saturday on line and also gave a call on Monday to make sure everything was canceled. And what happens next. I got the 3rd delivery !!!!! on wednesday! Unbelievable. When i reached customer service i was told i've canceled it too late, i should do it a week before, when i wasn't even aware that i'll get the second package. So, I didn't get any refund, basically was charged $400 for food i didn't order and didn't want to. and cause the delivery wasn't on time, and customer service doesn't work properly, i lost money. P.S. Thank you for your reply, but again. If i made my first order on Monday, i had to cancel my subscription on Tuesday, even before try your meals...

They are an awful company who sent me warm melted food. The meat was warm and they did not provide any insulation. This company is complete fraud. They deleted my review and photos on Facebook. They denied anything wrong. They tried to cover it up. I even messaged the CEO with no response or apology. I finally had to contact the health department. DO. OT USE UNLESS U WANT FOOD BORN ILLNESS!!

Your food and the variety of choices is excellent. I really appreciate the new packing. Lighter and easier for disposal. Suggestions: 1. Ordering can be challenging. Bistro md site shows items ordered on individual items. Also, whever I look at nutritional info and go back I have start at the beginning of the list and not where I left off. 2. I wish you had some way to order a mix of snacks. If I want some variety, I may not want 8 of each. 3. Get a new shipping company. FedEx delivers to me between 10 pm and midnight. I might order more often if I didn't have to wait up and deal with unpacking at midnight

Great service, wonderful food and timely delivery....just wish they did not run out of stock so often on their Lamb entree as it is my favorite!