bistroMDReviews of bistromd.com

There is some confusion here, with what BistroMD actually is! You guys... this is a company that takes good food and makes a meal for people trying to eat better, lose weight, or are using a specific diet for diabetes etc. It is not a meal kit, where you make a dinner out of ingredients. Yes, some of the food is not laden with salt and fat, and therefore has no relation to restaurant food, or something you might make yourself. It is a very convenient service, to get frozen meals, that you can season yourself, and there is no cooking, dishes to clean up, and best of all... you lose weight, and you are full and satisfied. So far I like these people, and most of the food they send me. Their customer service is also consistently good!

I'm not sure this is a legit business. I placed an order ten days ago and on the same day I received a message that an appointment with a doctor 400 miles away was available. I was on a wait list, so I took the appt. I cancelled immediately because I didn't know when I would return home if tests were necessary. I have tried to call every day since my credit card was charged, and every phone call is met with the same message: leave a number, you won' t lose your place in line, we'll call you back. First, I sat on hold; then I left my name and phone number. I called this morning, Day 10, and left another message. Clearly the line must be 15 or 30 or 365 days long. I have never received a call back. Like the Talking Heads song says, "Still waiting." I have notified the bank an am disputing the charges, however, the best practice would be to attend to your customer and issue the refund.

I personally have used a couple of food delivery companies over the years, HelloFresh, which is very good and SunBasket, which is outstanding. I tried BistroMD because, post pandemic couch potato, I wanted to lose some weight. I have had a couple of weeks of their food service now. The food is really awful, tasteless or bland, combo flavors don't work well either. Unfortunately, nothing, and I mean that literally, tastes good. The texture of their food is awful, chewy, some rubbery others are like leather (Eggplant). This is a great idea (hence the 2 stars), but being on a diet doesn't mean that you have to give up tasteful food to eat healthy. I don't even want to eat the last week of food that I am left with. I was really looking forward to this experience...it's too bad.

In an effort to minimize calories you get fake cheese, tasteless sauces and rubbery eggs. Combine this with significant wait times for customer service and a billing system that does not treat cancellation as you might expect this leaves a bad taste for the unwary customer.

I’m really surprised at people who don’t like this food. For a diet plan, it’s fantastic. Several other reviews said oh hello fresh was much better this is horrible. Well hello fresh isn’ta premade diet plan. If that’s what you were expecting then yes. Compared to nutrisystem it’s like a 10/10. Nutrisystem is disgusting. This is not like blue apron or hello fresh. Those meals are in upwards of 600 calories per serving. This is a convenient, very tasty, diet plan.

Tried Bistro MD for 3 weeks. 5 meals had hair in them. Customer service said without pictures of the hair, the names and lots of the meals, they would not refund my money. AVOID AT ALL COSTS!

My family and I have tried several meal delivery programs such as HelloFresh, Blue Apron, Sun Basket, and Freshly. BistroMD is BY FAR the worst meal delivery program we have tried. The food quality is horrible and their customer service is just as bad. We are stuck with a bunch of meals not fit for even our pet. I tried to reason with them about the quality of their foods, but my complaints fell on deaf ears. They actually had the audacity to blame my lack of palate in their "gourmet meals" which is hilarious. Please don't waste your money or your time with BistroMD. HelloFresh is ten times better!

The worst food ever and the customer service is non existent