BirminghamparkingReviews of birminghamparking.com

If I could give a minus score that would be accurate. Pre booking on the on line pre booking system is useless. The platform registration for departure from Car Park 1 was incorrect and my attempt to amend and correct the time has been a nightmare. The site did not recognise my booking reference and as I could not access the pre booking, I turned to emailing the web sites customer service to assist me. As yet there has been no confirmation of receipt of my email and no response What is the point of offering a pre booking system? and more over why state on the web site that by booking a flexible parking ticket you can amend your booking, when you can not gain access to amend the ticket, I think that this is a way of NCP, who operate the car parks on behalf of Birmingham Airport to gain excess time charges and make more profit. Alas , it is a monopoly on behalf of NCP Wake up Birmingham Airport and get to grips with NCP ,as your operators of your car parks ( It’s your reputation that is being effected by NCP’ incompetence ) I still await customer services to respond to my email, and hopefully the Bot may wake up shortly and before my trip ( I am not expecting them to do so though) And it looks as though I will have to pay excess over charges, despite NCP’s incompetence

3,800 spaces only 30 …yes 30 Disabled spaces which were obviously full ….the bottom end of the car park ( not too far from bus stops ) were empty ,why not create more disabled parking or do they not recognise disabilities ?

We parked in Car Park 5 to avoid a long bus journey, expecting quick and easy transfers. Unfortunately, it was anything but. When we arrived, we waited nearly 30 minutes for the shuttle bus—even though it’s advertised as every 10–15 minutes. There was no support available and no contact number to check if the bus was even coming. With a toddler and several suitcases, walking might have actually been faster—if we hadn’t been so loaded down. On our return to the UK, we had to wait again for about 20 minutes for a bus back to the car park. The whole experience was frustrating and poorly managed. Definitely wouldn’t use Birmingham Airport Parking again.

I booked the airport parking and went to twilight check in visited cabin as advised then got 100 pounds parking ticket I appealed and sent my booking reference to prove I was not dropping someone off still had to pay

I used carpark 5 today to pick up my granddaughter from a flight from Ireland, was in the carpark 1hr 10 mins, shocked to be charged £19!! What a rip off, not impressed

Terrible experience THIS CAR PARK IS NOT SAFE. Attempt to steel my car was unsuccessful due to security device fitted but they’ve done thousands in damages the car was parked where there are “regular security patrols and 24/7 CCTV” neither deterred the thieves. The car is very unusual and was parked in the middle amongst hundreds of other cars so either someone made the thieves aware of my car being there or they spent hours wandering around without regular security patrols noticing. No surprise NCP will take no responsibility. I would find away to avoid the auto exit that helps take the car away. I noticed when searching i found a public info request suggesting thefts are not unusual from this park.

Arrived home on schedule at 22.30 on a very cold Thursday night. Six weeks before had pre-booked car park 5, took 3 attempts, every time I requested 23.00 departure from the car park the NCP system changed the time to 00.00. Thought their system automatically must change it to midnight so accepted it. Low and behold at the set time the barrier would not open. Had to get out of my car and use the intercom to talk to a NCP employee, they said I had overstayed, my time was 00.00 of that day, not midnight. 10-15 minutes later they would not listen to my argument it was their system at fault, so had to pay £61 to get released from the car park and told to take it up with their customer services. The next day I spoke to their call centre, it was in the Philippines, they could not understand me and I could not understand them. Emailed NCP 9 days ago and still no reply. I would recommend people do not use NCP car parks at Birmingham airport, they deliberately fob you off and get as much money out of you as they can

booked car park with cctv etc, got a text that they have changed to meet and greet which was a red flag just hand my car over to a random person dont think so ,got a call in the middle of the night 3 hours before flight so difficult to change ,but luckily got in at a reputable firm , probably would not see my car again if i stayed with them ,tried to contact for refund no reply scam avoid at all cost's don't need this before holiday 🤬