PKR
Purchasing was fine, set up was a nightmare
Purchasing was fine, tracking was a little weird. First time setup was a nightmare. The instructions were neither complete nor clear. Codes to scan were in a place that was hard to see and made it difficult to scan with phone. Needed to find a YouTube video to figure out what was happening. Ideally, set up should be easy enough that the user doesn’t need external help
Response from BirdfyMay 9, 2026
Hi PKR, Thank you for taking the time to share your experience with us. We’re very sorry to hear that the initial setup process was frustrating and did not meet your expectations. We understand how important it is for setup instructions to be clear and easy to follow, especially for first-time use. We truly appreciate your detailed feedback regarding the instructions, QR code placement, and overall setup experience. Insights like yours help us identify areas where we can improve both our product guidance and user experience moving forward. We’re also sorry that you had to rely on an external video to complete the setup. Your experience is important to us, and we will make sure your feedback is shared with the appropriate team for further review. If you ever need assistance in the future, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help. Happy bird watching! 🐦 Regards, Birdfy Team