BirdfyReviews of birdfy.com

Response from BirdfyMay 13, 2026

Hi Rich, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyMay 11, 2026

Hi Camille, Thank you so much for taking the time to share your experience! 😊 We're glad our support team was able to respond promptly and assist you throughout the process. We're sorry to hear that the solar panel port issue couldn't be resolved, especially since your camera was out of warranty — we completely understand how frustrating that must have been. We're happy that we could at least offer you a discount on a new feeder to help make the transition a little easier! We hope your new Birdfy feeder brings you lots of joy watching all the wonderful birds that visit. If you ever need any assistance in the future, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyMay 12, 2026

Hi Tom, Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience surrounding your Mother's Day order — we completely understand how disappointing it must have been not to receive your birdbath in time for such a special occasion. We take shipping delays and communication issues very seriously, and we’re truly sorry we fell short of your expectations. We would love the opportunity to make this right for you. Please feel free to reach out to us via [email protected], through Birdfy Chat, or phone support (available for US customers), and we will prioritize resolving this as quickly as possible. Your suggestion regarding offering UPS and FedEx as shipping options is also greatly appreciated — we will pass this along to our team for review. Again, we’re truly sorry for the inconvenience, and we hope to restore your confidence in us. Regards, Birdfy Team

Response from BirdfyMay 12, 2026

Hi Michael, We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we truly appreciate you bringing this to our attention. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyMay 12, 2026

Hi Stewart, Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you. We truly want to make things right. A follow-up email will be sent to you shortly so we can provide a proper resolution and ensure everything is fully taken care of. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any immediate support, please don’t hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help. Warm regards, Birdfy Team

Response from BirdfyMay 11, 2026

Hi, Thank you so much for your fantastic feedback! 🎉 We're thrilled to hear that you're happy with both the product quality and the speedy delivery — we always strive to make sure our customers receive their orders quickly and in great condition. We hope your Birdfy feeder brings you endless joy watching all the beautiful birds that visit! If you ever need any assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyMay 11, 2026

Hi Dakota, Thank you so much for your kind words! 😊 We're thrilled to hear that reaching our support team was quick and easy — that's exactly the experience we strive to provide for all our customers. If you ever need anything in the future, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyMay 11, 2026

Hi Linda, Thank you so much for your wonderful feedback! 😊 We're delighted to hear that your Birdfy feeder is letting you enjoy the beautiful variety of birds visiting your yard — that's exactly the experience we set out to create! We hope you continue to discover new feathered friends and cherish every moment. If you ever need any assistance, please don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team