BirdfyReviews of birdfy.com

Response from BirdfyMay 13, 2026

Hi John, Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're enjoying your Birdfy and that the hummingbirds have arrived — how exciting! There's nothing quite like watching those little beauties up close. If you ever need any assistance, feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Regards, Birdfy Team

Response from BirdfyMay 13, 2026

Hi Kyle, Thank you so much for sharing your experience! We're glad you stuck with it through those breezy first days and figured out the sensitivity settings — that makes a huge difference! It's wonderful to hear you're now catching those beautiful hummingbird moments every day. We think you're going to absolutely love the birdbath when it arrives! Thanks for being part of the Birdfy family! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyMay 14, 2026

Hi Shel, Thank you for sharing your experience and feedback about the Birdfy Nest Polygon. We’re sorry to hear that the setup instructions and AI Story feature did not meet your expectations, and we understand your concerns regarding the system differences and how the feature is presented. Your feedback is appreciated and will be shared with our team for further review and improvement, especially regarding product guidance and feature clarity. Thank you again for taking the time to share your thoughts. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Regards, Birdfy Team

Response from BirdfyMay 14, 2026

Hi Sarah, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our senior support team has already reached out to your mom via email to assist further, so please kindly ask her to check her inbox. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyMay 14, 2026

Hi Michael, We’re very sorry to hear about your experience — this is certainly not what we want for you. We sincerely apologize for the delay and understand your frustration, especially given the expected delivery timing. We respect your decision, and your request for a full refund has now been escalated to the relevant team for processing. Thank you for your patience and for giving us the opportunity to assist. If you need immediate support, you’re always welcome to reach out via Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyMay 13, 2026

Hi, Thank you so much for your kind words. We're thrilled to hear that you found our product well made and easy to assemble. Your satisfaction means the world to us! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyMay 14, 2026

Hi Mark, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team

Response from BirdfyMay 14, 2026

Hi J.G., Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy Team