In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
birdfy.com
Website
birdfy.com
Category
Animal Parks & Zoo
Location
Pasadena, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This bird feeder is awesome! We'd love to see the Cardinals that show up! We have the new 4K feeder and the images are just awesome, very impressed 😁
Response from BirdfyJul 17, 2026
Hi Mark,
Thank you so much for your enthusiasm — it truly made our day! We're thrilled to hear that you're loving your new 4K feeder and that the image quality has blown you away. That's exactly what we designed it for!
Cardinals are absolutely stunning birds, and we hope your feeder attracts plenty of them for you to enjoy. We'd love to see your Cardinal sightings — feel free to share them with our community!
If you ever have any questions or need assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy Team
BD
B. D.
A Happy Customer!
I cannot say enough good things about Birdfy and their customer service! Their products are excellent quality and they are always available to help with the set up of your feeder or any questions you may have!
Response from BirdfyJul 17, 2026
Hi B. Daniel,
Thank you so much for your wonderful words — they truly made our day! We're delighted to hear that you've had such a positive experience with both our products and customer service team. Providing excellent quality and being there for our customers every step of the way is exactly what we strive for, so it means the world to us to know we've hit the mark!
If you ever need any assistance or have questions in the future, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy Team
KD
Karen D.
Customer Service was great in working…
Customer Service was great in working with me to resolve the issues I had with my Hummingbird Feeder leaking.
Response from BirdfyJul 17, 2026
Hi Karen,
Thank you so much for taking the time to leave us a feedback! We're really glad to hear that our customer service team was able to work with you to resolve the leaking issue with your Hummingbird Feeder. Your satisfaction is our top priority, and we're happy we could make things right for you!
If you ever have any other questions or concerns, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy Team
TS
Tammy S.
I absolutely love this bird feeder!!
I absolutely love this bird feeder!!! I’ve had it for several weeks and have not yet had to charge it because the solar panel works so well. It has only lost connection one time, and I received an email letting me know that they were working on the problem before I even realized there was one. That is EXCELLENT customer service! I love the bird I.D. feature. It’s very accurate. I’ve gone through so much bird seed that I’m ordering the guard to keep the mourning doves from throwing it everywhere. I can’t say enough good things about this product. I’m obsessed!!
Response from BirdfyJul 17, 2026
Hi Tammy,
Thank you so much for sharing your experience. We're absolutely thrilled to hear how much you're loving your Birdfy feeder! It's wonderful to know the solar panel is keeping things running smoothly and that our proactive communication made a difference. We take great pride in staying ahead of any issues for our customers! The Bird I.D. feature is one of our favorites too — so glad it's been accurate for you. And great call on the guard — it'll definitely help keep those mourning doves in check! Your enthusiasm means the world to us.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
JE
JoAnn E.
Ian on line support
Ian, who I chatted with online I hope you a real person was very helpful because I had spoke to a woman the day before that and she never did follow through on what she was supposed to do for me
Response from BirdfyJul 16, 2026
Hi JoAnn,
Thank you for sharing your experience! We're so glad to hear that Ian was able to assist you effectively during your online chat. We sincerely apologize for the inconvenience caused by the lack of follow-through from your previous interaction — that's not the standard of service we strive for, and we're sorry for any frustration it caused. We'll make sure this feedback is addressed internally.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy Team
GK
Gloria K.
Fast delivery
Fast delivery
Response from BirdfyJul 16, 2026
Hi Gloria,
Thank you so much for taking the time to leave us a feedback! We're delighted to hear that your order arrived quickly — fast delivery is something we truly strive for, and it's wonderful to know we hit the mark!
We hope you're enjoying your Birdfy product. If you ever need any assistance or have questions, feel free to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy Team
CO
Coyote
Coyote…
Captures my first Coyote on my bird feeder
Response from BirdfyJul 16, 2026
Hi,
Thank you for sharing your experience. What an exciting capture! We're thrilled to hear that your Birdfy camera caught your first Coyote visit at your bird feeder — that's quite the wildlife sighting! It's always amazing to see what unexpected visitors your feeder can attract.
We hope you continue to enjoy discovering the wildlife around you with your Birdfy camera. If you ever need any assistance or have questions, feel free to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird (and wildlife!) watching! 🐦
Regards,
Birdfy Team
LA
Lamby
Defective nest duo box, and awful customerservice.
Owned a bird feeder from them for a year, loved it despite some issues. Partner attempts to buy a nest box for me from them my birthday. They proceed to take multiple weeks to process that order, as it turns out they completely stopped manufacturing and selling the product in Canada! They didn't contact him to tell him this at any point. He had to cancel the order because it was the day before my birthday and the order still hadn't shipped. He attempts to buy a pricier model that's on sale, they cancel that order a few days later. This one they cancelled without being directed and without contacting him. By this point, all the deals are over so my partner is forced to order through Best Buy.
One week later, the Nest Duo arrives. We charge it for 18 hours on the provided charging cable, it's still dead. We charge it for 15 hours on an Ultra fast charging cord, it finally works. Or does it? We go to set it up, and we CANNOT get past the final section of setup that requires using the outer nest camera to scan the QR code on a phone. We tried for over half an hour following every single troubleshooting step, nothing worked. It was incredibly obvious that the outer camera was simply none functional. I contact support to explain the situation and they proceeded to send me a copy pasted email going over all the troubleshooting I had already done and told them I did. They tell me they're escalating my case the next day, awesome! They ask me my shipping details and explain that my request will be processed for a replacement, sweet! That's what I had hoped for. Well, unfortunately because I'm Canadian and the item I purchased was no longer being manufactured here it therefore was no longer being sold here as well. So no replacement. I'm told to go return it to BestBuy and sorry for the inconvenience.
Sorry, what? Genuinely some of the worst customer service I've seen. It's also became abundantly evident that the Nest Duo is faulty by default. There is more negative posts online about it than there are positive, it's just that the Birdfy team heavily moderates ANY form of criticism against their products resulting in finding said bad reviews rather difficult as they drown out all the search engine results with their moderated socials. They very likely stopped selling it in Canada due to the amount of negative reviews received yet continue to sell this defective product to other consumers. For the price point as well, it's unbelievably scummy.
So here's some facts!
- The connection is unstable at best. We have a solar panel and guest network for the feeder. The solar panel keeps it charged full battery all year, works great. the connectivity of the antenna is awful. You will never be able to access the live feed, and your camera will disconnect for large periods of time randomly. Some days my feeder will show very little activity despite sitting at the window and seeiny birds on it all day. (My settings are all adjusted to allow as many photos as quickly as possible at any minor sign of movement.)
- they recently had their domain sniped and it took them weeks to resolve it. During this time, nobody's products worked. They did give free membership for 3 months as compensation, but one does wonder what actually happened during that time. It's hard to believe that a simple domain dispute would have taken that long. But that's the only thing that's been disclosed to the community about it.
This entire experience has helped me decide to get rid of my Birdfy feeder, nuke my user data, and switch on over to Bird Buddy. Would I recommend Birdfy to anyone? No.
Response from BirdfyJul 16, 2026
Hi Lamby,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions.
Kind regards,
Birdfy Team
