BirdfyReviews of birdfy.com

Response from BirdfyJul 19, 2026

Hi Harry, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. We will forward your case to our Tier 2 team so that they can check on the status of your order. They will contact you via email to assist further within 24 hours. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyJul 19, 2026

Hi Charles, Thank you so much for taking the time to share your experience with us. We're truly sorry for the delay in processing and acknowledging your order. Please accept our sincere apologies for the inconvenience. We're incredibly grateful for your kind words about our customer support team and for giving Birdfy another chance. It means a great deal to us that you've continued to enjoy the close-up views of the hummingbirds, and we truly appreciate your honest feedback. Please know that your comments regarding the order processing experience will be shared with our internal team as we continue working to improve. If there's anything else we can do to make your experience better, please don't hesitate to reach out to us at [email protected] or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). Regards, Birdfy Team

Response from BirdfyJul 19, 2026

Hi Jack, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyJul 19, 2026

Hi Rhonda, Thank you for your feedback! We're sorry to hear that your experience with our customer support didn't meet expectations. We're glad you ended up with the correct hummingbird feeder, but we apologize that the attachment instructions weren't included. We'll make sure to improve both our support experience and our product documentation to prevent this from happening in the future. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy Team

Response from BirdfyJul 17, 2026

Hi Andrea, Thank you so much for your wonderful feedback! We're thrilled to hear that your Birdfy feeder arrived quickly and that you're already enjoying watching the birds. That's exactly the kind of joy we hope to bring to our customers! 🐦 If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! Regards, Birdfy Team

Response from BirdfyJul 17, 2026

Dear Customer, Thank you so much for your kind feedback! We're so happy to hear that your friend is loving her Birdfy feeder — what a thoughtful gift! It's always wonderful to know our products bring joy to those who receive them. 🐦 If your friend ever has any questions or needs assistance with her feeder, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! Regards, Birdfy Team

Response from BirdfyJul 17, 2026

Hi Richard, Thank you so much for your wonderful feedback! We're thrilled to hear that the process was easy and that you're already a fan of our Birdfy feeders and birdbath. It means a lot that you trusted us with your hummingbird feeder as well — welcome to the Birdfy family! 🐦 We hope your new hummingbird feeder becomes just as beloved a part of your collection as your other Birdfy products. If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! Regards, Birdfy Team

Response from BirdfyJul 17, 2026

Hi Cher, Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and was exactly what you expected. We hope you enjoy setting it up on your feeder — we're sure the birds will love it just as much as you will! If you have any questions or need any assistance getting everything set up, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦 Regards, Birdfy Team