BirdfyReviews of birdfy.com

Response from BirdfyAug 3, 2026

Hi Gary, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Birdfy Camera Feeder and that you've also chosen to use our NETVUE security cameras on your farm. It means a lot to us that you've placed your trust in our products. We hope you have a great time setting up your new Birdfy feeder, and we can't wait for you to enjoy all the bird visits it brings! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Leslie, Thank you for sharing your wonderful feedback! We're happy to hear that you love your Birdfy feeder and that the setup process went smoothly. We truly appreciate you taking the time to share your experience, and we hope you continue enjoying the amazing bird visitors captured by your Birdfy feeder! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Susan, Thank you for your kind review! We're glad to hear that our support team was able to quickly assist you with replacing parts and answer your questions. We appreciate your feedback about the helpful service and timely responses. We always strive to make the support experience as smooth and convenient as possible, and we're happy that we could help you get the parts you needed. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Azal, We’re very sorry to hear about your experience — that’s certainly not what we want for you. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We want to make this right. Our support team has already reached out to you via email to assist further, so please kindly check your inbox when you have a moment. Thank you for your patience and for giving us the opportunity to assist. If you need immediate help, you’re always welcome to reach out through Birdfy Chat, email, or phone support (available for US customers). Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Peter, Thank you for sharing your feedback! We're delighted to hear that your product arrived the very next day. We know how exciting it is to receive your Birdfy product and start enjoying the experience right away. We appreciate you choosing Birdfy and hope you have many wonderful bird-watching moments ahead! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Sue, Thank you for taking the time to share your feedback and for your thoughtful review. We're delighted to hear that you're enjoying the original plastic feeder and that you're happy with the camera quality and photos. We also appreciate your suggestion regarding the cage guard. Feedback like yours is valuable, and we'll share it with our product team as we continue to improve our designs and accessories. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team

Response from BirdfyAug 3, 2026

Hi Vicki, Thank you for your lovely feedback! We're happy to hear that your experience was efficient, friendly, and enjoyable. Providing helpful and pleasant support is something we always strive for, and we truly appreciate you taking the time to share your experience. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! Warm regards, Birdfy Team