Michelle
Very poor customer service
Very poor customer service - have been past round multiple departments for over a week trying to arrange a simple exchange that should be resolved first time by customer service. They really do need to look at their internal processes and make some improvements. They have not managed to send a return label I was promised to receive within the 2 days agreed after passing to yet another department and sending all the details requested including payment for the return I will need to report this company to PayPal if it takes any longer as I am trying to return within 30 days. Very disappointing … have now very much gone off this product!!! ******update 11th Aug … despite several emails to your customer service team as recommended below ….still not getting any progress just failed promises and still being passed around - have little faith in this getting resolved by the teams.*********
Response from BirdfyAug 9, 2026
Hi Michelle, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps. Your satisfaction is very important to us, and we truly appreciate your patience. We hope to help you enjoy your Birdfy product without further interruptions. Kind regards, Birdfy Team