BirdfyReviews of birdfy.com

I ordered this November 24th and it arrived today, December 28th. It is too late for giving at Christmas and now I need to ship it to the recipient. The box looked open, so I checked and not only was it definitely opened before, parts of the packaging were already ripped. The mailing address was not the company, but rather a single person’s name in California. I am both confused and very disappointed. Customer service did respond, but stated differing information 3 times. I am concerned that this was returned already opened and I paid full price (minus the Black Friday deal).

After many e-mails the company refunded my money and all ended up as it should. I promised them I would change my review here so I have. Still not a 5 star though because none of this should have happened.

Ordered on November 29, been getting the runaround ever since. Tracking number that I was given, does not work in any system. Email them three times, only returned one of my emails.They were able to tell me where it was. But yet no one else can see this information with this tracking number. I ask for the tracking number they used, no responses. Never made it for Christmas, and still don’t even no where it is. I couldn’t get another one in time, even on Amazon. Thought I was doing the right thing order it direct, said in email 10 business days to deliver. Customer service hasn’t returned my email in 10 days. Going to file a claim with PayPal hoping to get a refund. It’s too bad because I think it’s a great concept.

Ordered in NOVEMBER, for Christmas delivery(just stopped advertising that a week ago) as stated on the site. 2 bad tracking numbers were given, and then radio silence to emails to both birdfy and netvue, and messages until I posted on social media. And even now just generic info. Awful company to work with, won’t answer unless you draw public attention. It’s now December 23, no gift, they have my money along with a lot of others. Buyer beware….. Oh and they offered a $20 store credit for the inconvenience… like I would ever order from them again. This was $300!!

Goods come from China which is not made clear at check out. Expect late delivery and to pay 20% VAT for shipping to the UK. This will also make it difficult to initiate any returns for change of mind or for faults. For better protection order from Amazon instead and don't buy directly.

Don’t buy this!!! Ripoff! Difficult to setup, directions suck, must pay monthly subscription to realize value. Just an expensive plastic birdfeeder with a useless camera. Got as gift. Won’t re- gift because I don’t want to stress another person with this useless gimmick ttrash.

Edit - birdfy reached out to me and refunded my money! Thank you for taking my concern seriously. I’m changing my review!!!!! Do. Not. Order. I placed my order two weeks ago and when I go to the tracking number they gave me - no tracking. I reached out twice through email to customer service and no reply. I called and once I got an actual person, I realized the company is in China. Although ordered three weeks before Christmas, they have no idea if it will arrive but will not refund. Save yourself a headache and order one off Amazon!!! They are at a better price point too. Let my loss be your gain!

DO NOT BUY Ordered based on guaranteed by Xmas delivery. Been told today (18th) that it’s not yet been shipped and will take 10 biz days. Asked for refund and thinking that won’t happen