BirdfyReviews of birdfy.com

I am currently pursuing a refund of £359.98 for 2 Birdfy Feeders that I returned. Due to a change in my circumstances I cancelled the Orders on 31.12.2024 prior to their dispatch. Nonetheless the Company dispatched the feeders to me on 08.01.2025. I have sent numerous emails regarding their error, most of which do not even get a reply. Eventually, however I was emailed return labels addressed to a Cardiff warehouse. I returned the unopened birdfeeders using the labels provided via Royal Mail 48 hr tracking. That was on 04 February so the Company will have received the feeders on 6th February. Despite several emails, I cannot get a response from the Company acknowledging their return and most importantly they continue to hold my £359.99. I have lodged a formal complaint with the Company and I am now considering legal action against them. Make up your own mind if you want to deal with a Company whose customer support is so awful.

I have purchased several products from Birdfy, and each time I have been severely disappointed. Although the products are very expensive and give the impression of high quality, this is unfortunately misleading. In reality, they are just cheap Chinese products from a company that pretends to be based in the USA. The products are neither of high quality nor does the associated software work properly. It is truly embarrassing how many issues arise with these products. I strongly advise everyone to steer clear of this company – otherwise, you will just be paying exorbitant prices for cheap junk.

Placed an order on Nov. 28, 2024 credit card was charged immediately. Was given a tracking number to some chinese shipping site that never worked. Multiple emails to the company and they finally claimed I'd have my order the 2nd week of Jan 2025. It's now 1/28/25 and nothing has arrived. Subsequent claims from the company that their "Tier 2 support" would be in touch however still no contact from them. They ignored my claim via Paypal. I have now initiated a dispute via my credit card.

Ordered some window decals 12/23 and 1 month later I have nothing. No product, no emails. My credit card was immediately charged however. I contacted support and at least got a reply in early Jan., assuring me I'd have my order delivered the 3rd week of Jan. I will dispute it on my credit card. Update: I contacted support at Netvue via email and requested this failed order be canceled and a refund provided. They were very prompt in doing so.

I can't even begin to explain how embarrassed I am for ordering one of these things. I placed my order in mid-December. When it hadn't shipped by New Year's, I reached out. I got the platitudes that there were issues, backlogs, etc., but my order would be shipped within 10 days or so. I'm past that, and my order still hasn't shipped. At least this wasn't a Christmas gift for my in-laws. At least my wife hasn't been asking me if it's been delivered yet. Oh, wait. I did. She has been. I guess I'm fortunate that they answered my e-mail? Apparently that's not a thing they do for everyone.

We were unable to keep the wifi connection (which I now learn is a common issue) and reached out to customer service to initiate a return. It's going on 2 weeks and, despite apologies from them, still no return label. On 1/10 I was told I would have a return label in 48 hours. It is 1/16, 3 more emails have been sent to them, and still no return label.

Order in December and yet to receive product. Paid expedited shipping indicating it would arrive in 2-3 days. Reached out to business and never received reply. A shipping status received in January with over a week. Company stated delays due to China shipping. Only offered refund for the shipping then stated you can return only then for a refund. Horrible service.

I ordered this product on Nov. 30. On Dec. 7, I inquired on the delivery status. The response was that due to the Canada Post strike, deliveries we halted until it was resolved. The strike ended Dec. 17. On Dec. 21, I asked for an updated status and was told they would start shipments the next week. I hadn't heard anything so on Jan. 6, I again asked when would it ship. Three days later (Jan. 9), they responded that the camera hasn't completed production. So it sounds like they were using the strike as an excuse not to ship because it still hasn't completed production many weeks later.