Jeff D.
Careful when you Order the birdbath from Birdfy…
Ordered the birdbath from Birdfy direct, it was shown with stand in photo on their website directly below the order. It did not come with one. This omission was not at all clear. I then ordered one with a stand from another retailer once I realized the stand was not included and Birdfy did not have the stand units in stock. Second issue, I used the AI customer service to request a refund. The refund process, which is still not complete, is tedious. I was charged $10 for a shipping label, which I still don't have. I bought directly from Birdfy. I would buy from an online site or retailer with more transparent accurate product descriptions and photos and better return policy. In short Birdfy's customer service and return policy are not customer friendly. The only reason it earned more than one star is my wife likes the idea of the product and it seems to work, although lightly visited by her feathered friends.
Response from BirdfyAug 18, 2026
Hello Jeff, We sincerely apologize for the frustration and inconvenience you’ve experienced with your Birdfy order and the return process. Our Senior Support team has already sent you an email regarding your case. Please kindly check your inbox, as well as your spam or junk folder, in case the message was filtered there. We truly hope the information provided by our team will help move your case forward and allow us to make this right for you. We appreciate your patience and understanding. Best Regards, Birdfy Team