None
No surprise, porch pirate bait
The product was shipped and delivered in the box containing the birdhouse, with photos of the product all over it. The top wasn't secured with tape. It's a bit irresponsible to ship a pricey item in the manufacturer's box, as well as the chance the recipient who was getting it for a gift would intercept it at the front door. I understand there are times sellers ask if its OK to ship without an extra box, but with an item such as this, I think a shipping box should be a given. Also, the tracking link didn't work and I was asked repeatedly to review the product before I received it. Other than all that, the experience was great. Edit: The company recommended reaching out to Birdfy for a compensation solution. I did update them on the shipping issue and asked that they consider looking at their shipping practices, no compensation needed. The product seems to be in working condition.
Response from BirdfyDec 18, 2025
Thank you for sharing your feedback with us. We sincerely apologize that your order arrived without discreet packaging. We completely understand how disappointing this must be, especially during the holiday season, and we take full responsibility for this oversight. To prevent this from happening again, we have immediately updated our shipping process. As a gesture of goodwill, we would like to offer you a compensation solution to make up for the disappointment. To proceed, please contact our support team directly at [email protected] with your order details, and we will ensure a prompt resolution. We truly appreciate your understanding and the opportunity to improve. Our goal is to make every gift-giving experience special, and we are committed to doing better.