Justin E.
Return policy is not clear
Return policy is not clear. How to initiate return is the focus. That section refers to "Return Policy" but there are no mentions of; Time limit, used or unused, when returned at customer discretion? If feeder is not as described in the website is a return at customer's cost? I was just very confused b this return policy description compared to products on other websites. Almost decided not to purchase your product.
Response from BirdfyJan 12, 2026
Thank you for taking the time to share your comments regarding our return policy. We truly appreciate your input, as it helps us provide clearer and better service to all our customers. For your convenience, we have outlined the key points of our policy below: 1. Return Time Window You may return products within 30 days of delivery. For orders shipped between December and February, the return window is extended to 60 days, regardless of whether the item has been opened or used. 2. Condition for Return To be eligible for a return, please ensure: Complete original packaging (including all accessories, manuals, and boxes) Intact product identification (e.g., serial number label undamaged and present) 3. How to Initiate a Return You can start the return process by contacting our customer service team via: Live Chat on our website Email: [email protected] 4. Return Shipping Costs If the return is due to a product defect or if the item does not match the website description, we will cover the return shipping fees. For returns due to personal preference, shipping costs will be the customer's responsibility. 5. Refund Processing Time Once your return is received and inspected, we will process your refund within 3–5 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. We are committed to ensuring a transparent and straightforward shopping experience, and we appreciate you bringing this to our attention. If you have any further questions or would like to proceed with a return, please don’t hesitate to reach out. We’re here to help!