BirdfyReviews of birdfy.com

Response from BirdfySep 2, 2026

Hi Beer Club, Thank you so much for your kind feedback! We’re delighted to hear that you’ve had a great experience with our service and that you’re having fun with your Birdfy product. We truly appreciate you taking the time to share your experience with us. We hope you continue to enjoy watching your feathered visitors! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfySep 2, 2026

Hi William, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product, though we’re sorry to hear about the difficulties using both cameras on your Samsung phone and that the alarm hasn’t been effective at deterring squirrels. We understand how frustrating that can be. Please contact our support team so we can look into these concerns and provide troubleshooting assistance. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Warm regards, Birdfy Team

Response from BirdfySep 2, 2026

Hi Jim, Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our product support. We truly appreciate you taking the time to share your experience with us. Your support means a lot to our team! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfySep 2, 2026

Hi Scott, Thank you for sharing your feedback. We’re glad to hear that the metal replacement has worked better for you. We also understand your concern regarding the additional cost, especially with your feeder still being in its first season of use. We appreciate you taking the time to share this feedback with us. Your comments about the durability of the original plastic piece and the metal replacement are valuable and will be shared with our team for consideration. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Warm regards, Birdfy Team

Response from BirdfySep 2, 2026

Hi Jorge, We sincerely apologize for the delay and for the frustration caused by the lack of timely communication regarding your order. We completely understand how disappointing this is, especially since the item was intended as a birthday gift. Our Tier 2 team has already contacted you by email regarding your order and the available resolution. We hope you’ve had a chance to review their message, and we’ll continue doing our best to assist you. We truly appreciate your patience and understanding, and we’re sorry that your experience did not meet the level of service we aim to provide. We hope we can make this right for you. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Warm regards, Birdfy Team

Response from BirdfySep 2, 2026

Hi Donald, We sincerely apologize for the confusion with your order. We understand that you intended to purchase only the perch. Our email support team has already responded to you and will escalate your case to the appropriate team to process the refund for the seed guard. You may keep the seed guard, and there is no need to return it. We hope this helps make things right, and we truly appreciate your patience and understanding. Best regards, Birdfy Support Team

Response from BirdfySep 2, 2026

Hi Betty, Thank you so much for sharing your feedback! We’re delighted to hear that your feeder cage arrived quickly, was easy to attach, and has helped create a welcoming space for smaller birds. It’s wonderful to know you’re also happy with its quality and strength. We truly appreciate you taking the time to share your experience with us. We hope you continue to enjoy watching your feathered visitors! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦 Warm regards, Birdfy Team

Response from BirdfyAug 31, 2026

Hi Sharon, Thank you for sharing your feedback! 🐦💚 We’re so glad to hear that you love your Birdfy feeder and camera, and that you’ve added the hummingbird feeder to your setup. We’re sorry to hear that the bees have been making themselves a little too comfortable around the hummingbird feeder! 🐝😅 We understand how frustrating that can be when you’re hoping to enjoy more hummingbird visits. We truly appreciate you sharing this feedback with us. We’ll be sure to pass it along to our team as we continue looking for ways to improve the hummingbird feeding experience. If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Happy bird watching! 🐦🌿 Warm regards, Birdfy Team