BirdfyReviews of birdfy.com

Response from BirdfyFeb 11, 2026

Hi Celeste, Thank you so much for your wonderful message and for being part of the Birdfy Community since the beginning! We're thrilled to hear the group has brought you joy, helpful tips, and connection around your new hobby. It's fantastic that you're enjoying your feeders. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 11, 2026

Hi Ray, Thank you for sharing your experience with us. I’m truly sorry to hear that the paint finish on your Birdfy unit started coming off so soon. I completely understand how disappointing this must be. We genuinely want to make this right for you. I will be sending you a follow-up email shortly so we can provide a suitable resolution. If you need immediate assistance, please don’t hesitate to reach out to our Customer Support team via Birdfy Chat, email, or phone (available for US customers). We’re here to help and ensure you’re fully satisfied. Thank you so much for your patience and understanding, and for giving us the opportunity to make this right.

Response from BirdfyFeb 11, 2026

Hi Gino, Thank you for sharing your experience with us. I am truly sorry for the disappointment and frustration you and your daughter have faced with the Birdfy Polygon birdhouse. I completely understand how upsetting it must be when the clips cut off and the app experience does not meet your expectations, especially when you were hoping to capture heartwarming moments. We sincerely apologize for the inconvenience and for any lack of clarity regarding the clip duration. Your feedback is extremely valuable and will help us improve our products and customer experience. Please contact our Customer Support team via Birdfy Chat, email, or phone (available for US customers). Our team will assist you and work with you to provide a suitable resolution. We appreciate your patience and understanding, and we are committed to making this right for you and your daughter.

Response from BirdfyFeb 11, 2026

Hi Bird-bill, Thank you so much for your wonderful feedback! We’re thrilled to hear you like the wire cage. Your tip about removing the perch is super helpful—it’s great advice for keeping larger birds from eating all the seeds. We really appreciate you sharing your experience and suggestions with the community. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 11, 2026

Hi Hannah, Thank you for reaching out. I am truly sorry for the frustration and inconvenience you’ve experienced with your refund. This is certainly not the experience we want for our customers, and I completely understand how upsetting this situation must be, especially after returning the Birdfy house with proof. To help resolve this as quickly as possible, please contact our Customer Support team via Birdfy Chat, email, or phone (available for US customers). Our team will assist you and ensure a resolution is provided promptly. Please know that your experience matters to us, and we are committed to making this right for you.

Response from BirdfyFeb 11, 2026

Hi Deanne, Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying watching your feathered visitors and that the squirrel-proofing solution is working well for you. The bigger solar panel will help ensure your feeder stays powered up so you never miss a moment of bird activity. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 11, 2026

Hi Bonnie, Thank you so much for for sharing your experience! We're thrilled to hear that you're loving your Birdfy now that everything is set up. We appreciate your feedback about the assembly directions and phone syncing process. We're always working to improve our user experience, and comments like yours help us identify areas where we can make things easier for our customers. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦

Response from BirdfyFeb 11, 2026

Hi, Thank you for sharing your experience. I am truly sorry for the frustration and inconvenience you’ve encountered with your order and refund process. This is certainly not the experience we want for our customers, and I completely understand how upsetting this situation must be. Please contact our Customer Support team via Birdfy Chat, email, or phone (available for US customers) so we can assist you and provide a resolution as quickly as possible. Please know that your experience matters to us, and we are committed to making this right for you.