BirdeyeReviews of birdeye.com

My experience with BirdEye has been outstanding. At the start, I’ll admit, I had no idea what I was getting myself into—I even had second thoughts and almost cancelled due to the anxiety of learning something new. But the BirdEye support team changed everything, guiding me step-by-step and ensuring I felt fully in control. A special mention goes to Dinh Mai (also known as Ahn)—an exceptional support representative. If you have any concerns or find yourself struggling, Ahn is the person you want in your corner. His dedication to helping me succeed, along with his expertise and patience, made all the difference. When I mistakenly did something that nearly compromised my business’s Google account, Ahn stepped in. Within minutes, he diagnosed the issue, fixed it, and actually improved my account setup. His skill and knowledge are invaluable, and I’m genuinely grateful. The Google review system BirdEye provides is a game changer. Before BirdEye, I managed to gather around 70 five-star reviews over six years. Since starting with BirdEye just a few weeks ago, I’m now nearing 100 five-star Google reviews—a clear testament to the system’s effectiveness and impact on visibility. If you’re looking to boost your business reputation in the community, without a doubt, I highly recommend considering BirdEye as an option. However, this is just my personal experience, and BirdEye may not be the right fit for everyone. I encourage anyone interested to do thorough research to see if it aligns with your business needs and goals. This is simply my first-hand experience and honest feedback, which I hope will be helpful as real-life insight. Thank you, BirdEye team, for your fantastic support and service—I couldn’t be more satisfied!

Birdeye is very, very difficult to deal with regarding cancelation of service, with endless stalling, bulling and up selling of services. We no longer needed or wanted their product and when called to cancel, the "senior customer success manager," he stated it wasn't our choice to decide if we canceled or not, but their legal department. We are in the process of filing both a FTC and BBB complaint.

Piyush was very helpful.

Piyush was amazing and explained everything well. Great help for myself and my new business.

During my zoom meeting with Piyush, I found the experience to be fantastic. His knowledge experience and patience with me as a first time user was great. Thank you.

We got to know what was the pronblem and identified it next call has been set up where we will finalize most of the thing

The CSR individuals are always so helpful and make things very easy for us to understand exactly what we need to do. They are also very prompt when responding which is important when we have an issue to address. Keep up the good work Team Birdeye!

Ridhima is very patient and friendly, she understood what i was saying and was not pushy at all.