BirdeyeReviews of birdeye.com

Omg ...I just had to go back to the shawnee er and too be honest...I don't think I ever want to go back there...

Ironically, a service that claims to help companies receive positive reviews has many bad reviews. The service seems like a good model for producing positive reviews but if you do not get any reviews after 1 year of service and try to cancel they make it next to impossible. I have never had a service contract that required 90 days' notice to cancel an agreement before autorenewal.

Birdeye is very, very difficult to deal with regarding cancelation of service, with endless stalling, bulling and up selling of services. We no longer needed or wanted their product and when called to cancel, the "senior customer success manager," he stated it wasn't our choice to decide if we canceled or not, but their legal department. We are in the process of filing both a FTC and BBB complaint.

Birdeye promises the earth and then the system doesnt really deliver on what they say it will. What is more they renew you on a annual contract which means it is very difficult to cancel. Overall I would not recommend Birdeye.

We paid Bird Eye for a full year in advance. I was told by the initial sales person that they would get us more online reviews. For the first few month they were attentive to our listing, which resulted in about 12 more reviews. About midway of the subscription, it seems like they try to get me to self manage our business on their platform. I requested that they refund a part of my money. We do not need Bird Eye if $3120 is what we pay for about a 12 review increase. Moreover, their effort to try to coach me into doing what they should be doing for the amount of money that they changed us is unfair. They refused to refund a part of our money, when I requested it. No, I would not recommend. Furthermore, I am reverting to what we was doing before we paid Bird Eye. Which means, we are going to continue sending out our own Google review requests without them and also continuing our social media post. Google and social media platforms are free to use. Bottom line, our money could have been used for a charity instead. The money was not the issue, Bird Eye's performance was.

Birdeye ends up being very costly for a small business with mostly repeat customers. Beware that the service auto-renews. If you contact them even a few days late, you’ll be stuck in another year of a high priced contract.

The fact that their business does not have a Australia google page and no Google review says alot about their level of service. Besides, my experience got that last two months was nothing but frustration. They don't answer calls, not emails. All they are good for us sending you the emails for invoices that they are already paid, hoping you don't remember that so you pay them again. Your scam not gonna work for me and your shady business will be reported to fair trading and ACCC. Good luck with that.

They started great! Signed a one year contract and then they did not complete our integration. Took full fees for the last two months and we still do not have everything we were supposed to or the support. We are contacting our attorney and have submitted proof of failure to provide services. We will not be bullied by this company for the next year. They sell orginzation to businesses but it sure seems like they just do not care once the contract is signed. Small business barely hanging on and they are not helping.