BirchboxReviews of birchbox.com

Love the site!

I like the monthly birchbox. However, I recently made a purchase where I was supposed to receive a free gift when I spent over 50 bucks and they replied to me that they were out of the free item, yet they did not offer any other alternative free gift . I was very disappointed.they sent me an email saying they would look into it. Basically I gave up a 10 off 50 coupon to get the free METIME may up set, so I'm double out.

Shipping is pretty fast when ordering. Sale prices are good. Birchbox has quality products of established and emerging brands. I have been doing Birchbox subscription box for a long time. I love it, but sometimes the products don't match my profile (i have fine straight hair and i will get shampoo for course/curly hair). Sometimes a brand is in the box too often. Overall, it's fun and a great deal for only $10.

Le concept est super. Les box sont originales. Les offres promotionnelles sont souvent intéressantes. Mais : Un peu cher pour des échantillons Un délai de livraison très loooong Un des flacon s'est un peu ouvert dans l'envoi. Dommage ...

I've been a birchbox monthly subscriber for at least two years. At first I loved it, good sized and varied products and quick delivery. Over the last year ive found personally that the products are quite similar every month and not as exciting as when I first subscribed. The delivery is getting later every month this month payment came out on the 2nd march because of weekend and I didn't receive it till 11th march. Also this month which has happened before an item was missing. Communication is minimal and found that certain points I had raised are never discussed. I.e. That the products are not as exciting and the sizing is so much smaller. And receive very similar products month to month. This was one of the reasons I choose birchbox as they stated that you never receive the same products twice. I think it maybe time to cancel my monthly subscription and look at alternatives on the market.

I was promised a lip product in my box for the month and didn't get one at all. They said because I had switched credit cards that month that I wasn't getting a lip product which was one of the items counted for in the box. Makes zero sense to me as a paying customer. I messaged directly and emailed my issue hoping for it to be resolved and then one person through email came through to resolve my issue but when I received my order in the mail like I should have in the first place which I did pay for- it had a nasty passive aggressive note on the address label calling me clever before my name. How unprofessional and rude. They won't get another dime from me. Their boxes were subpar to begin with. I'll let everyone know it.

Three of my coworkers and I started using Birchbox at the same time as our boss gave us a 3 month subscription for Christmas, so we received our first box in January 2017. We all have different ethnicities, hair type, skin type and beauty requests/needs. When filling out the initial survey, we all had varying answers. For example, I did not want skin care products and was more focused on make up and hair product. When we got our first box, we were underwhelmed. We all get the EXACT same products though Birchbox advertises a custom experience. I complained to customer service and surprisingly received another box that was custom to my needs and I was happy. Then, in February, we all received the SAME box again. So disappointing! I didn't even bother with customer service this time. Now it's March and I haven't received a box so I'm assuming they counted my correction box in January as my third box even though it was their mistake. Incredibly disappointing experience. I wouldn't recommend to anyone. As previously explained, I requested to not receive skin care products yet I received a total of 5. Additionally, I received 3 bottles of dry shampoo. No variety, and they don't fulfill your requests. Don't waste your time and money. I've heard Ipsy is much better.

What has happened to Birchbox???? After ordering the second time our products were to begin delivery December 27th. Just received the first box February 24th. Wow! And then once you open the box that was a big disappointment also! Tiny samples! When trying to contact the company with my problems it seems that they're so gracious to contact you and listen to your problems but no one ever returns your emails. As a past Birchbox user I will next time look for someone else to order from.